MOD - Guest Services

Administer policies relating to all areas of casino floor, and food and beverage operations. Achieve company objectives in customer service, quality of service, and appearance of facility through training of employees and creating a positive, productive working environment.

Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

Control cash handling in the cage and on the casino floor by adhering to reconciliation procedures in accordance with gaming and casino policies and procedures.

Fill in where needed to ensure guest service standards and efficient operations.

Ensure that all machines and equipment on the gaming floor are kept clean and in excellent working condition through personal inspection.

Assist in the implementation of casino marketing, advertising and promotional activities and campaigns.

Fully understand and assist in compliance with all federal, state, county and municipal regulations that pertain to health, safety, labor and gaming requirements of the casino, its employees and guests.

Maintains confidentiality of all relevant information concerning guests, employees, and company assets.

Ensure adequate worker coverage on the casino floor (and in the Food and Beverage department as needed). Be knowledgeable of casino policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures as per employee handbook.

Assist in employee performance reviews to ensure effectiveness, and employee compliance.

Address complaints and resolve issues.

Attend management meetings.

Loads currency counter equipment utilizing the counter interface and collects, sorts, and reconciles counted funds.

Total all cash, vouchers, and reconciling documents.

Monitor and maintain all equipment that is used by the count/drop team.

Ability to perform limited repairs of count room equipment as needed.

Observe safety policies and procedures including but not limited to safe lifting, use of ear plugs, and only using equipment when it is in proper working condition.

High School Diploma or GED equivalent preferred.

Casino Management experience preferred.

Language Ability

Must be able to communicate effectively in verbal and written English language.

Excellent customer relations and communication skills.

Outgoing, approachable personality with the ability to meet and greet both our established patrons as well as newcomers to the property.

Strong working knowledge of Gaming Operations.

Ability to work effectively and cordially with co-workers and management to resolve disputes and customer issues.

Ability to work effectively and cordially with co-workers and management.

Excellent organizational abilities (ability to handle cash, calculate accurately, analyze and

Account for cash and coin).

Manage difficult or emotional customer situations.

Respond promptly to customer needs.

Solicit customer feedback to improve service.

Able to maintain strict confidentiality regarding the company, the employees, and company operations including, but not limited to wage and salary information, employee disciplinary action taken, employee termination or pending terminations, employee suspensions or pending suspensions.

Computer Skills

Basic computer skills, Microsoft Office Suite Software.

Gaming Registration Card

Ability to use keyboard, 10 key calculator and other office equipment.