NETWORK IT SUPPORT TECH

Network AdministratorSupports IT external and internal customers by maintaining networks at all company locations. Monitor the performance and coordinate the service of networking hardware, software and communication lines to ensure efficient processing and maximize system availability. Support applications group in the implementation of new systems and the on-going effective utilization of the existing systems to continually improve company operations.Assist in the design and selection of networking technologies and vendors2. Work with peers across the globe to ensure that the NA network is seamlessly functioning with other regions3. Ensure the NA lab and corporate networks are performing at service levels that are in line with the business needs4. Define and manage network upgrade/implementation plans across all NA facilities5. Act as the primary liaison to the NA network provider(s) and ensure the contracts and service levels are aligned to business needs6. Maintain networks at all locations to ensure optimized network operations and security7. Monitor and evaluate network hardware (servers, routers, switches, communication lines, etc.) performance and issues, and identify and recommend/implement corrective action, including coordination of network vendor service8. Test, install, and upgrade network hardware and software9. Provide network administration support, including network security, profiles, messaging, and printing10. Provide network hardware and software systems technical support for all locations11. Communicate project/request status and issues to IT management, IT customers, and network hardware and software vendors. Notify management of issues and recommended solutions to ensure projects are completed on time, on budget, and to customer satisfaction12. Assist IT Desktop Support Analysts to configure and install desktop systems to reside on company networks, including network hardware and software installation13. Utilize appropriate information system methodologies, such as system selection, evaluation, implementation, testing, problem analysis and resolution14. Assist IT Applications Support personnel in day-to-day applications support15. Maintain up-to-date knowledge and awareness of company labs and data communications, networking, and computer hardware products and trends• Advanced knowledge of Microsoft, Cisco and network knowledge required• 7 – 10 years of networking experience and a broad knowledge of MS Windows Server 2008, 2012, Cisco IOS, MPLS, VPN, TCP/IP, networking industry standards (WAN and LAN) and protocols required. Deep knowledge / experience with Active directory• Familiarity with industry standard relational database (Oracle) and data communications equipment is desired• Ability to understand, evaluate, and install computer and data communication systems, including use of external networks (Internet, MPLS, phone companies, etc.) is required to work effectively with network systems• Familiarity with problem analysis and resolution methodologies is necessary to resolve network problems and provide network analytical support• Strong communication skills are required to effectively communicate technical information to internal and external customers• Experience managing network providers and evaluating solutions