Part-Time Temporary Front Desk Receptionist (Afternoon Shift)
Augustine Institute Inc
Job Description
Job Description Responsibilities :
As a Front Desk Agent, you will represent the Augustine Institute and be the face of the Institution for arriving guests. While maintaining the Augustine Institute’s mission values, you will be providing guests with a warm welcome to their temporary home away from home as well as a proper send off before they leave. As the first face that guests will see when arriving and departing at the Institute, it is our chance to add to their experience by assisting them in any way that we can.
Shifts/Hours :
Morning Weekends
Saturday and Sunday: 7am – 3pm
Weekday Evening
One Floating Day: 3pm – 11pm
~ Potential Extra weekday evening coverage for smaller hours depending on occupancy.
Responsibilities (not limited to):
Navigate OPERA Cloud and become familiar with the system
Check-in guest arrivals
Organize key packets for arrivals
Check-out guest departures
Close bills for departing guests
Complete Front Desk checklist for corresponding shift
Assist in projects assigned to you by your supervisor
Answer questions guests may have (concierge)
Assist any visitors that arrive at the front desk
Store luggage (when needed)
Gift Shop retail tracking
Communicate with security guard for overnight coverage at the desk
Expectations:
Present yourself in a manner that respectfully represents the Augustine institute
Dress code of Business Casual
Remain composed in moments of high stress
Be fully attentive to anything happening in the lobby and around the front desk
Uphold a positive attitude and a perspective of hospitality
Flexibility to assist other departments as needed
Follow guidelines listed in the SOP binder
Respect all guests regardless of impression you receive
Schedule:
Schedule Organization
Sunday – Sunday Schedule posting
Request-offs must be made for the following week by Wednesday at 2pm the week prior
Schedules vary depending on occupancy.
Staffing depends on arrivals, departures, and in-house guests.
Number of days worked per week may vary depending on need.
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