Head of Operations & Business Management

Spencer's is a luxury boutique spa redefining the modern wellness experience.
Our chic facilities offer state‑of‑the‑art equipment. Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.
Job Title: Operations Manager
Position Type: Full‑time, hourly
Overview The Operations Manager supports the Director of Operations in overseeing business operations for the Spencer’s portfolio. This role plays a key part in driving operational consistency, team performance, process execution, and overall business efficiency across all locations.
The Operations Manager is responsible for supporting day‑to‑day operational success across people, operations, inventory, training, and compliance while helping implement company initiatives and operational standards. This position works closely with department leaders to improve workflows, maintain accountability, support revenue‑driving operations, and ensure a high‑quality guest and employee experience.
This is a hands‑on leadership role that requires strong organizational, communication, and problem‑solving skills, with the ability to lead teams, manage operational priorities, and support continuous business improveme.
Operational Support & Process Management Support the Director of Operations in overseeing daily operational performance across all onsite departments.
From time spent onsite communicate operational gaps, inefficiencies, and process improvement opportunities and help execute solutions.
Monitor operational performance and support initiatives that improve productivity, service quality, and team effectiveness.
Help ensure operational standards are consistently executed across all locations.
Inventory Management & Sourcing Support inventory planning, purchasing coordination, and sourcing initiatives across the organization.
Assist in maintaining appropriate inventory levels while minimizing excess inventory and supply disruptions.
Coordinate with vendors and suppliers to support product availability, quality standards, and operational needs.
Monitor inventory accuracy, ordering processes, and operational supply usage.
Analyze inventory trends and operational data to support purchasing decisions and operational forecasting.
Partner with operations and finance teams to support budget‑conscious inventory management practices.
Support the implementation and maintenance of operational policies, procedures, and company standards.
Ensure teams understand and follow company policies, operational guidelines, and safety protocols.
Partner with department leaders to maintain compliance with workplace regulations and operational requirements.
Assist in monitoring operational compliance and addressing areas requiring improvement.
Assist department leaders with documenting workflows and operational best practices.
Training & Team Development Support the development and execution of operational training programs for managers and staff.
Assist with onboarding and continued training initiatives to ensure employees are properly trained on operational procedures and standards.
Partner with department leaders to identify training needs and operational skill gaps.
Help evaluate training effectiveness and recommend updates based on operational needs and feedback

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