Head of Business Operations and Project Management

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:

Pay is on a weekly cycle, every Friday

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Exceptional guidance and support from our managers

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

The Director, Project Operations (Fire Protection) provides strategic leadership for a large and fast‑growing fire protection project business, including fire sprinkler, fire alarm, suppression, and special hazards system installations. This role ensures strong financial performance, consistent project execution, and scalable growth across multiple branches. This position partners closely with finance, local branch leadership, and regional Impact Fire leadership to support forecasting accuracy, margin improvement, and operational process discipline. The Director also plays a key role in supporting Impact Fire’s merger and acquisition strategy, performing operational reviews, job walks, and project evaluations for prospective acquisitions. The Director serves as the enterprise leader for project performance, partnering with District Managers and Regional Vice Presidents to improve profitability, forecasting accuracy, execution consistency, project governance, and operational scalability across all project operations

This role oversees multi‑branch protection project operations with an emphasis on NFPA‑compliant installations, accurate planning, and effective field execution. The Director also supports the evaluation of acquisition targets, reviewing operational structure, project backlog, field practices, and technical capabilities.

Provide multi‑location oversight for fire protection project operations, ensuring alignment with corporate and regional goals.

Implement standardized processes for estimating, design, installation, commissioning, and closeout across all branches.

Collaborate with regional and local leadership to ensure project capacity supports pipeline and backlog growth.

Financial Management & Forecasting

Partner with operations on P&L oversight for project operations, including revenue, gross margin, labor productivity, and cashflow.

Partner with finance on budgeting, WIP reviews, cost‑to‑complete accuracy, and financial forecasting.

Strengthen cost controls, change order processes, field productivity metrics, and material management strategies.

Project Execution & Technical Oversight

Ensure all fire protection projects meet NFPA code requirements and comply with Authority Having Jurisdiction expectations.

Provide hands‑on guidance to resolve complex project challenges, including engineering coordination, fabrication logistics, and field execution.

Establish quality control checkpoints at project kickoff, mid‑project, and closeout.

Serve as a key operational link between project teams, finance partners, branch leaders, and regional Impact Fire leadership.

Support integration and alignment efforts for newly acquired companies.

Partner with design and engineering teams to improve submittal processes, permitting workflows, and system installation planning.

Team Development & Leadership

Develop and mentor project managers, estimators, coordinators, and design staff across multiple branches.

Support branch leaders in recruiting and evaluating project‑related talent.

Promote a culture of accountability, safety, continuous improvement, and operational excellence.

Support organic growth by improving project execution, enhancing estimating effectiveness, and expanding operational capabilities.

Lead scalability planning for new geographic territories or service line expansions.

Safety & Compliance

Champion a strong safety culture across all project and field operations.

Ensure project teams meet all OSHA requirements and comply with NFPA standards and Authority Having Jurisdiction mandates.

Partner with safety leadership to improve training, audits, and jobsite practices.

M&A Support Responsibilities

The Director will support Impact Fire’s acquisition strategy through technical and operational assessments of prospective businesses:

Conduct job walks at potential acquisition targets to evaluate installation quality, project management discipline, safety practices, and field execution standards.

Review active and upcoming project backlog, identifying risks related to scheduling, labor planning, or margin exposure.

Assess estimating accuracy, engineering workflow, material procurement processes, and overall operational maturity.

Participate in due diligence sessions to analyze technical readiness, NFPA compliance, and alignment with Authority Having Jurisdiction requirements.

Develop written recommendations for senior leadership outlining strengths, risks, and integration needs.

Assist with operational onboarding and process alignment for newly acquired project businesses.

10+ years of experience in fire protection, life safety, mechanical contracting, or construction project management.

5+ years leading multi‑location project operations in the fire protection industry.

Strong knowledge of NFPA codes, Authority Having Jurisdiction (AHJ) requirements, and fire protection system installation standards.

Proven experience managing project P&Ls, forecasting, WIP reviews, and job costing.

Experience supporting or participating in M&A operational due diligence is preferred.

Bachelor’s degree in engineering, fire protection, construction management, or related discipline preferred.

Ability to travel regularly for branch visits, project reviews, and acquisition evaluations.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

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