Head of Services - Support and Managed

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Service Manager

Full Time Juneau, AK, US

Salary: $30.65–$34.68 per hour

$30.65–$34.68 per hour, based on experience

Sick and personal leave

Paid holidays

Employee Assistance Program (EAP)

Mileage reimbursement (when applicable)

Full-Time Benefits Include:

Flexible Spending Account (FSA)

Founded in 1977, REACH, Inc. is a nonprofit organization serving individuals with developmental disabilities across Southeast Alaska. Our mission is to promote choice, independence, and well-being through advocacy and high-quality, person-centered services.

The Service Manager provides case management and service coordination for individuals receiving Medicaid Waiver services while supervising a team of Direct Support Professionals (DSPs). This position serves as the primary contact for individuals, families, care coordinators, and community partners to ensure quality supports and successful implementation of Individual Service Plans (ISPs).

Manage an assigned caseload and coordinate services to meet individual goals and needs.

Develop, implement, and monitor Individual Service Plans (ISPs).

Connect individuals and families with community resources, healthcare providers, and support services.

Supervise, schedule, train, and support DSP staff.

Conduct regular quality assurance visits to ensure high-quality service delivery.

Provide direct support services as needed.

Maintain compliance with Medicaid Waiver requirements and agency policies.

High School Diploma or GED.

Experience in case management, healthcare, human services, or developmental disabilities.

Knowledge of Medicaid Waiver programs and person-centered planning.

This position includes office, community, and client-based work. Local travel, occasional lifting, and direct support duties may be required.

Complete required onboarding, training, and certification requirements.

Comply with all REACH policies and regulatory requirements.

Join REACH and make a meaningful difference in the lives of individuals with developmental disabilities while working alongside a dedicated team committed to person-centered care, community inclusion, and exceptional service delivery. This is an opportunity to lead, advocate, and empower others while building a rewarding career in human services.

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