Technical Training Facilitator

Job Title: Training Specialist

Position Classification: Non-Exempt, Full-time

Office Location: Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Assist with development, implementation and oversight of the staff training to include new hire onboarding, training plans, training development and delivery, training compliance, competency testing and alignment with quality and performance expectations.

Training Tracker(s) Management & OneDrive Management

Manage all training trackers for your project; Schedule individual time to customize training content & review final training content

Establish clear deliverables for your local training team (i.e., Organize and clean the OneDrive for your project and it is your responsibility to keep it organized, clean, and up to date (virtual audits)

Make sure your Project Director is involved and up to date on your Training Tracker progress

Make sure your SMEs have access to the OneDrive content so they can facilitate training

Take ownership over the quarterly/yearly DLC audit process for your local project

Weekly Debriefs & DLC Check-In's (w/ local staff)

Assign tasks related to the Training Tracker, template conversions, and training content creation with your local training team / SMEs (if applicable)

Be prepared for all DLC related meetings and complete the agenda before the meeting begins (updated Training Tracker %s, content questions, New Hire updates, etc.). We recommend bi-weekly, re-occurring meetings with the local training team (SMEs, New Hire Team, etc.); and bi-weekly, re-occurring meetings with your PD (20-minute check-in and update).

New Hires & Onboarding

Take control and ownership of all new hire training plans (Day 1 Day 120)

Schedule all new hire training via calendar; send invites, schedule classrooms, facilitators, etc.

Print off onboarding training plan and give to employee to track progress (paper copy)

Print off complete training plan and give to employee to track progress (paper copy)

Review & update NHO to ensure it is ready for the new hire(s) (store in OneDrive)

Schedule NHO and reserve necessary space for new hire(s) and NHO facilitator

Schedule necessary HR training and send calendar invites (Paylocity, etc.)

Track Onboarding in Smartsheet; export to employee training plan when 100%

Track New Hire/Culture training in Smartsheet; Track JSS & Certification training in Smartsheet; Job Specific Skills Calendar & Planning

Prepare JSS training calendar for incumbent staff training; Schedule JSS training calendar for all new hire(s); Send invites, schedule classrooms, facilitators, etc.)

Track all JSS training for all new hires; track all JSS training via competency checks for all incumbent employees

*DLC Coordinators are expected to schedule and organize all training. This does not mean the DLC Coordinator needs to facilitate the training, but at the end of the day, Coordinators are responsible for ensuring that all new hire JSS training takes place.

Manage the Certification process at the local level; Who needs to take the training?

Oversee the Final Monitoring process for Certification; helping SMEs schedule observations, working with employees to help them be successful, and track progress in Smartsheet

Track all certification training in Smartsheet (only once the employee hits 100%; each employee will be monitoring once a year and re-certified; this will be tracked in Smartsheet and organized/planned by you (date TBD)

Smartsheet Tracking

Organize and clean Smartsheet for your project

Update all training plans for incumbent staff based off JSS calendar & competency checks

Update all training plans from start to finish for new hire(s)

Export and upload Onboarding training plan to employees specific training plan

Check-in with DLC Specialist on a weekly basis to keep Smartsheet as accurate as p

Work with Dynamic Team to train staff on all policy, process and customer service culture.

Consult with Project Director on all projects and board policies that need to be incorporated in to training and align these efforts with the quality team

Ensure systematic utilization of training plans with competency testing and compliance monitoring

Assist with local and project level training risk assessments and interventions

Ensure all trainings align with the Dynamic Cornerstones and company mission and result in improved performance

Develop and facilitate certification training programs and conduct train the trainer sessions to provide local projects with holistic training support

Take the lead on coordination with project Leads and QPT on technical and system training needs that will be incorporated into overall training strategy

Assist in the development and implementation of forms tracker methodology to improve policy/document/form version control to reduce risk and improve performance

Assist in the development of a measurement methodology to assess effectiveness of training that links to performance and quality improvements

Assist in the development and oversight of a process for pre/post-test evaluations, maintenance of accurate records, coordination of initial and ongoing training and project training reports.

Develop and deliver project level training reports and provide training with required information to create project level reports

Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; Working conditions are primarily in an office environment with occasional travel to other locations.

The position requires alignment with DWFS Extreme Customer Service and adherence to the highest ethical and confidentiality standards. The role requires experience in assessment, development of individual employment plans, exceptional ability to communicate verbally and in writing and demonstrated ability to provide customers with solutions to overcome barriers that can be measured through achievement of goals.

Bachelor's Degree from an accredited college or university required with degree in Social Work, Education or related WIOA experience.

Experience: At least two years' experience in working with diverse populations providing training, case management or counseling services. Must possess strong computer and virtual technology skills, ability to develop curriculum and demonstrated ability to develop customized solutions that position internal customers for success. Must have ability to communicate effectively with internal and external customers in a multi-modal environment. Must have experience developing and delivering both virtual and live training sessions that included practical application and competency testing methodology.

Skills/Abilities: Must possess advanced computer literacy and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access. Excellent interpersonal skills and customer service orientation. Ability to work in a virtual environment.

Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

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