Network Support (Part Time)

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for troubleshooting problems, responding to service requests, and ensuring smooth daily operations of IT systems.

Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.

Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

Manage user accounts, permissions, and access controls in Active Directory and other systems.

Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.

Maintain and update IT documentation, knowledge base articles, and asset inventories.

Ensure compliance with aerospace cybersecurity standards (e.g., Assist with system upgrades, patch management, and hardware deployments.

Escalate complex technical issues to senior IT staff or vendors as needed.

Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).

3-5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.

Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.

Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.

Strong analysis skills to diagnose hardware/software issues efficiently.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelors Degree in Management of Information Systems, Computer Science or related field or equivalent combination of education and work experience.

One year experience in manufacturing Information Technology environment.

Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Working knowledge of virtualization, VMWare, or equivalent.

Working knowledge of Microsoft Exchange.

In depth knowledge of wired and wireless network technologies.

Ability to work responsibly with or without direct supervision.

Office and shop floor

Shift First

Full-Time/Part-Time Full-Time

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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