Head of Operations **URGENT**

As Operations Manager, you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community. If you are a go-getter with the natural ability to lead both people and processes, we invite you to apply!

RESPONSIBILITIES

• Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
• May lead the operations of housekeeping, maintenance, sales, Bistro and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
• Ensure designated departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
• Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures.
• Conduct regular department meetings.
• Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.
• Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• May participate in the sales efforts and processes at the hotel, when required; Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Assist to ensure shift coverage complete in all departments, as necessary.

QUALIFICATIONS

• Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.
• Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.
• Possess advanced knowledge of hospitality industry and business management fields.
• Must be able to lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Able to work in a fast-paced environment.
• Able to prioritize, organize, and manage multiple tasks

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Paid Holidays
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA