Head of Strategy & Business Operations, Work Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network.

This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery.

Client & Stakeholder Management

Serve as the single point of contact for client-facing operational performance and issue resolution

Lead recurring performance reviews, scorecards, and business updates

Communicate performance trends, risks, and improvement opportunities

Operational Performance

Own and track KPIs across service, cost, quality, and reliability

Identify performance gaps and lead root cause analysis

Continuous Improvement

Lead and support continuous improvement initiatives across plasma operations

Apply Lean, Six Sigma, and process improvement methodologies

Track and report operational and financial impact of initiatives

Transportation & Network Coordination

Partner with transportation teams on routing, network design, and carrier performance

Support planning, exception management, and variability reduction

Ensure data accuracy and consistency across reporting

Bachelor's degree or equivalent experience

Typically 7+ years of experience in operations, logistics, or continuous improvement roles

Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills

Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent)

Demonstrated ability to analyze data and drive measurable operational improvements

Strong communication skills, including executive-level reporting and storytelling

Strong analytical mindset with structured problem-solving approach

Experience in plasma operations, healthcare logistics, or regulated environments

Proficiency in Power BI and/or Tableau

Working knowledge of SQL and advanced Excel

Experience building operational scorecards and dashboards

Occasional travel to distribution centers

Work across office, warehouse, and transportation environments

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. McKesson is an Equal Opportunity Employer that provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io or View email address on click.appcast.io us at McKesson!

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