Senior QA Engineering

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare.

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it's incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially.

On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit.

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.
We believe in the power of technology to improve access to healthcare and we're building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We're customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly- so customers can see what we're building, and remain relentlessly focused on how care gets delivered.
We know that building an ONC-Certified EHR is a lifetime's body of work, and we are here to build for our customers forever.
We're looking for a Senior QA Engineer to join a strong, collaborative QA team at Healthie. You'll bring deep expertise and fresh thinking that helps the whole team grow. you'll have a real impact on how we build and ship software as our products grow.
We want someone who is exceptional at testing: sharp enough to learn a complex product fast, curious enough to find what others miss, and empathetic enough to always be thinking about the people on the other side of the screen. AI tools are a core part of how we work, and we expect you to use them fluently but pragmatically, with the expertise and judgment to know what good looks like.
You'll work alongside a talented team of QA engineers, contributing to testing strategy and collaborating closely with engineers, product managers, and designers across a large, complex EHR platform. Where AI-powered products are in scope, you'll bring the same rigor you apply everywhere else.
Design and execute comprehensive test plans for web applications and APIs across a large, complex EHR platform, applying judgment about where manual coverage matters most and where automation earns its keep.
Perform thorough API testing using tools like Postman to validate backend services and data flows.
Approach every test with the customer in mind, acting as a proxy for the people who rely on Healthie every day and advocating for their experience.
Collaborate with engineers and product teams throughout the development lifecycle to catch issues early and uphold quality standards.
Document defects with clear, detailed reproduction steps, especially for complex or non-deterministic workflows.
Use AI tools pragmatically to accelerate your work, including test case generation, edge case discovery, code writing, and documentation, while owning the output critically.
Contribute to QA process improvements and help the team adopt better testing patterns over time.
8+ years of experience in Quality Assurance, with a track record of finding bugs others miss and building test coverage that holds up over time.

• Deep customer empathy; Exceptional testing instincts, with a natural ability to identify edge cases, think adversarially, and dig until you understand a failure completely.
• Technically fluent across the stack: solid API testing skills, strong working knowledge of GraphQL, comfortable reading logs and digging into a codebase when a bug needs it. Ruby and TypeScript familiarity is a plus.
• Comfortable with Playwright and test automation, and fluent with AI tools for generating tests, surfacing edge cases, and moving faster without sacrificing judgment.
• Strong communicator who works well across engineering, product, and clinical stakeholders; Bonus Points

Experience configuring testing and deployment practices, including CI/CD pipelines and release process tooling.
Experience testing AI/ML systems, NLP outputs, transcription accuracy, or other probabilistic models.
Knowledge of HIPAA compliance requirements and how they apply to PHI handling in software.
Familiarity with Claude Code or other agentic coding tools.
This is a full-time, hybrid position within our NYC or LA office.
Quick chat with someone from our Talent team (15 min)
Technical Interview with Senior QA Engineers (60 min)
Jonathan - VP of Engineering (30 min)
Healthie is subject to HIPAA and other security and privacy frameworks, and this job entails training and conformance to expectations regarding security and compliance.
All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth.