IT SysAdmin

LCI is seeking dedicated System Administrators to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills.

Government Public Trust security clearance.

Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.

Specialized IT Support: Deliver support across key USPTO areas, including:

Desktop Deployments, Moves, and Field Support.

Warehouse Operations and Audio-Visual Support.

Network Operations, Cabling, and Maintenance.

Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment).

Remote Site and Electronic Business Center support.

Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development.

Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).

Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements.

Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required.

System Engineer 1-5 years of experience with installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.

Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).

Microsoft Windows

Linux

excellent written and verbal communication skills acquired via customer service work).

Personnel must possess administrative and project management skills.

Skilled in Microsoft Project Professional.

Skilled in Microsoft SharePoint for version control and repository management.

Must be able to see things from the customer’s perspective and maintain a high standard of customer service.

LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.