Virtual Teller I

Summary/objective
As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards. Additionally, you will identify members' needs and provide information about the credit union's products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Process various member transactions - deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
Access safe deposit boxes when applicable
Handle and maintain security of large amounts of cash
Communicate with all back-office departments for assistance and member requests

Open and close various types of accounts, certificates, etc.
Create/order ATM/Debit cards for members
~ Process stop payments, print statements and histories for members.

Remote Capture of checks
Balance cash drawer daily

• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with "end of day" duties, stocking lobby with supplies

Competencies
Fluent in the English language
Basic computer and technology skills
Attention to detail, maintain adaptability, flexibility and organizational skills
Excellent interpersonal and customer service skills
Honest, accountable, maintains confidentiality
Skilled in use of core system, CRM and imaging once training is completed.
Supervisory responsibilities
None
Work environment
Retail branch
Physical demands
May require standing or sitting for an extended period of time
Extended period of time viewing computer monitor
Handling - ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
Reaching
Carrying, lifting up to 25 lbs.
Travel required
Minimal to none
Required education and experience
High school diploma, GED or equivalent
Previous cash handling and customer service experience

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.