Help Desk/Technical Support Associate

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers. The Role The CCC IT Help Desk Technician provides internal local and remote support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. You will be considered as CCC's front line, the face of IT and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by CCC. The CCC IT Help Desk supports Macs and PCs, video conferencing, printers and other common office equipment. Handle Tier 1+ help desk escalations through tickets, email, (phone- required).

Walk customers through problem solving process

Create accounts and configure hardware as part of new hire on-boarding process

Basic hardware troubleshooting and support

Setup and support of desktop applications

Provision and support of end user VOIP telephony equipment

Support wired and wireless networks

Documenting and expanding the ticketing and internal knowledge base

Support audio, video, and telepresence equipment in conference rooms

Proven working experience in providing help desk support, Live phone troubleshooting required.

Windows 10, Mac OS X, and Office 365

Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices

Strong customer service and troubleshooting skills

Experience working with virtual / remote staff members

1+ years of experience working in a Windows/Mac environment

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience

Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. CCC team members receive access to training and education reimbursement is available. Health insurance, PTO, 401K, are just some of the benefits available to team members.