Assistant Head Sommelier

Floor Sommelier

Position Summary:
The Floor Sommelier is responsible for ensuring the highest beverage and wine customer experience based on Hospitality Included philosophy, and four distinct core beliefs: Hospitality, Quality, Value and Family. They actively use their training, knowledge, communication and service skills in all aspects of beverage and food pairing to enhance the customer experience.
Essential Duties and Responsibilities:
Maintains floor presence throughout service as scheduled, assist team and customers with wine sales and wine service.
Assist in staff education and training. Assist in leading beverage discussions and tastings in daily pre-shifts.
Assist General Manager or Director of Wine with ordering and beverage list maintenance
Monitor wine inventory and evaluate reports to ensure consistency in wine menus.
Maintains and organizes information in Compeat and Aloha as needed
Builds relationships with existing customers and creates new locals at location. Actively work to gain an in-depth knowledge of customers' wine preferences and suggest wines based on that information.
Assists management team in overall service standards of all beverage and food service
Maintain wine cellar according to company standards. Coordinate with inventory control manager on wine organization and ordering.
Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Minimum two years’ experience as a Wine Steward or similar relevant hospitality role. Level one Introductory Pass (Court of Master Sommeliers) or WSET Level 2 or higher preferred
Supervisory knowledge in running a shift in a high volume restaurant and/or servicing a large bar
Above industry average knowledge of liquor, beer, and wine
Current ServSafe and Basset certifications
Open availability, average weekly schedule not to exceed 40 hours
Skills:
Demonstrated passion for wine and food pairing
Excellent verbal and written communication skills
Exemplary professional customer service and interpersonal skills
Demonstrates the ability to be thorough, organized, and detail-oriented
Computer literacy and knowledge of Microsoft, InDesign, and Google Suite is preferred
Experience with Aloha point of sales equipment is preferred
Develop positive and engaging professional relationship with staff and customers