Remote- Systems Engineering -

At NorthBay Health, the Systems Engineer III is responsible for managing and maintaining assigned systems in a 24x7 high availability environment. The Systems Engineer III will provide technical leadership to the Systems Engineering team as well as expert level implementation, support and maintenance for all aspects of the enterprise IT infrastructure stack including storage, backup, compute, virtualization, systems management, IDP systems, operating systems, databases and associated applications and cloud environments.
This position interacts with all levels of the organization's administrative and medical/clinical staff and works with the organization's Technical, Operational and Applications support staff to meet cross discipline organizational objectives. This position understands the role of the IT infrastructure systems and how they relate to overall organizational effectiveness in meeting the needs of our customers.
Develops and updates the IT systems architecture as needed to account for growth, optimization, cost savings and technology evolution.

• Designs, Implements and Maintains the organization's core IT Infrastructure components including storage, compute, virtualization, and data backup systems.
• Builds and maintains enterprise database and data analysis systems.
• Builds and maintains data structures to meet the analytical requirements of the organization with a goal of creating streamlined, repeatable processes to empower customer self-service.
• Performs daily system administration of all supported IT infrastructure systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health.
• Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations.
• Provides technical support and training for customers and co-workers to meet department and organizational goals.
• translating complex theory and practice into more digestible components for fellow engineers and customers.
• Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing.
• Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions.
• Scopes and executes complex technical projects including system selections, implementations, upgrades and process improvements.
• Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems.
• Ensures a team approach to all aspects of responsibilities including change management, problem resolution, standards development, and planning.
• Collaborates with team members and provide support to ensure backup personnel have adequate training and access.
• Maintains SLAs for all assigned organizational applications/products.
• Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IT infrastructure system schematics, implementation plans, EOL/EOS notices, and instructional material.
• Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems.
• Conducts root cause analysis for IT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners.
• Regularly reviews assigned systems and performs log analysis for anomaly detection.
• Monitors and regularly reports to Systems Engineering team and leadership on assigned system performance.
• Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities.
• Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance.
• Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units.
• Manages software and support subscriptions for assigned systems and reports on current and projected costs.
• Designs, implements, and maintains cloud infrastructure tenants and associated components, contracts, and cost projections.
• Creates and implements project plans, ensure adherence to project timelines, performs project risk assessment and develops contingency risk plans.
• Four-year degree in Information Technology related field or equivalent work experience preferred

CASP / CCSP / VCP-DCV / PMP / Server+ / Security+ / Windows Server Hybrid Administrator / Azure Administrator Associate / Microsoft 365 Administrator Associate)
12 years' of hands-on experience in an information technology role providing direct customer support.

• 10 years' of experience as an IT systems engineer focusing on the architecting and operations of core infrastructure preferred.
• Linux Server

Windows Server
Data Backup and Restoration Systems
Cloud Hosting Provider Management and Operations

Experience with Database Technologies such as SQL
Experience with Desktop Scripting Languages such as Python and PowerShell
SME knowledge of system administration standards including backup & recovery, security administration, performance analysis & tuning, capacity planning, hardware and O/S maintenance.
Advanced level knowledge of computer fundamentals, computer operations, network/telecommunications systems, and help desk methodologies
Able to troubleshoot network protocols as is relates to inter-system communications and client access.
Experience with database administration.
Should also have a general knowledge of the healthcare business and information systems as they affect clinician's workflow.
Ability to work independently and execute a task to a given set of requirements, seeking clarification and assistance as required to meet timelines and objectives.
Ability to work as part of a project team, collaborating and regularly reporting status to project managers and multidiscipline project teams.
Ability to diagram systems architecture for presentation to management and other IT staff to communicate future requirements and current IT systems' operation.
Advanced knowledge of HIPAA as it relates to information security policies, procedures, and technical systems in order to maintain the confidentiality, integrity, and availability of assigned IT infrastructure systems.
The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normally, works eight hours Monday through Friday.
Occasionally, must work late in the evening or on weekends to complete project deadlines or emergency situations.
Must be available by pager and or cell phone 24 hours a day 7 days a week according to a scheduled rotation for on-call coverage.
Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.
Why NorthBay Health
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.
We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.News and World Report high performing recognitions.
We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
NorthBay Health Benefits Options
NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.
Compensation Structure
NorthBay Health uses a structured compensation framework. Physician compensation is structured based on specialty and role requirements.
Remote Work Disclosure
NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.
Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.
Visit NorthBay Health Careers for recruitment FAQs and additional information.