Head of Project Management (PMO)

Project Manager (PMO)

The Project Manager drives successful project execution from initiation to closure, ensuring strategic alignment with organizational goals, fostering a collaborative team environment, championing continuous improvement of project management practices, and effectively managing vendor relationships. This role emphasizes proactive risk management, meticulous scope and resource control, transparent communication, and a data‑driven approach to measuring benefits realization.

Scope and Change Management

Define and document project scope aligned with strategic objectives.

Ensure scope control through rigorous change management processes to minimize scope creep.

Conduct regular reviews with stakeholders to validate and adjust project deliverables as needed.

Schedule and Time Management

Develop and maintain detailed project schedules, work breakdown structures (WBS), and task dependencies.

Proactively track and manage project progress, adjusting timelines as required to mitigate risks and meet objectives.

Utilize project management tools to monitor and report on schedule performance.

Cost and Resource Management

Develop comprehensive project budgets, track actual expenditures, and manage variances.

Optimize resource allocation, ensuring alignment with project needs and priorities.

Engage in vendor negotiations and oversight to maintain fiscal discipline and quality assurance.

Risk and Issue Management

Identify, assess, and document potential risks and issues using a structured risk management framework.

Develop, implement, and monitor risk mitigation and contingency plans.

Escalate significant risks and issues to senior leadership with actionable recommendations.

Quality Management

Establish and maintain quality standards to ensure deliverables meet organizational and stakeholder expectations.

Implement and monitor project‑specific testing plans for hardware, software, and integration components.

Conduct quality assurance reviews and facilitate lessons learned sessions post‑project.

Collaborate with stakeholders to define measurable project benefits aligned with organizational goals.

Develop metrics to track benefits realization and ensure projects contribute to strategic objectives.

Review and report on benefits realization during project evaluation phases.

Stakeholder Management:

Manage competing interests and build consensus to drive project success.

Project Evaluation and Review

Conduct mid‑project reviews and final evaluations to ensure alignment with business objectives.

Perform post‑implementation reviews to assess performance against success criteria.

Team Building:

Provide leadership to cross‑functional project teams, fostering collaboration and a shared sense of purpose.

Deliver tailored communication to diverse audiences, including executive sponsors, project teams, and external partners.

Prepare and present comprehensive project status reports, highlighting key metrics, risks, and achievements.

Lead project‑related communications in politically charged or high‑stakes environments with clarity and professionalism.

Maintain comprehensive project documentation, ensuring accessibility and compliance with governance standards.

Act as a liaison between project teams and other organizational units to align efforts.

Build strong relationships, ensuring projects align with organizational mission and values.

Customer‑Centric Approach

Enhance efficiencies, cost‑effectiveness, and quality of care in project execution.

Uphold the highest ethical standards and promote accountability within project teams.

Actively participate in community events and initiatives that align with CHC's not‑for‑profit mission.

Organizational Governance and Process Improvement

Implement CHC's project governance structure, ensuring compliance with organizational policies and standards.

Establish project‑specific governance frameworks, steering committee structures, and reporting protocols.

Support the adoption of governance standards by non‑centralized project teams.

Implement CHC's project management methodology, standards and best practices.

Creatively formulate solution options for complicated project level problems.

Bachelor's Degree required.

Work Experience: 5 years' experience in project management with at least 1 of the 5 years with IT and/or healthcare or health insurance experience.

Software Proficiencies: Microsoft Office (Word, Excel, Outlook).

Experience using formal project management methodologies such as Waterfall and/or Agile.

Proven experience in project management deployments; Leadership, team building, written and verbal communication, analytical and organizational skills.

Ability to work independently with minimum supervision.

Ability to handle multiple projects.

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