Phlebotomist Lead, Full Time

Phlebotomist Group Lead

This position requires you to have a state phlebotomy license. (Phlebotomist Group Lead - Hayward, CA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.

Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• Healthyminds mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; Administer oral solutions according to established training.

Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

Read, understand and comply with departmental policies, protocols and procedures: (Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); Assist with compilation and submission of monthly statistics and data.

Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

Complete training courses and keep up-to-date with the latest phlebotomy techniques.

Travel to Territory Manager meeting if held off-site or off normal shift.

Participate on special projects and teams.

Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).

With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.

Assist with periodic inventory counts.

Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.

Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.

Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance.

Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the supervisor.

Must be able to step in for a PSR III and lead one or more PSR on site.

Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.

Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.

Provide input on the performance evaluations of the PSRs.

Required Work Experience:

Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.

Keyboard/data entry experience.

Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience:

Medical training: medical assistant or paramedic training preferred.

Minimum 5 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.

Customer service in a retail or service environment preferred

The normal performance of duties may require lifting and carrying objects.