Dining Room Host / Busser

Host
Has the ability to see the big picture, realizing the impact that a well or poorly run door has on the entire operation. Must take pride in personal appearance and have a strong sense of integrity and honesty.
Must be able to stand and exert fast paced mobility through the dining room for periods of up to 8 or more hours in length.
Must be able to speak, read, and understand the primary language of the work location.
Selects appropriate table using the rotation system and taking into account special requests from guests.
Escorts guests to their tables, providing the guest with menus and silverware and wishes them a pleasant dining experience while pointing out point of sale as advertised on each table and informing the guest their server's name.
Reads the dining room for potential problems areas and attends to needs of the guests in a manner fitting the situation.
Consistently performs 20 minute restroom checks and customer counts including open menu counts for the kitchen.
Treats all applicants as guests in the restaurant and informs a manager of their presence.
Maintains proper telephone etiquette and effectively attends to the needs of the callers if authorized and informs management of large party accommodations.
Assists with the duties of servers and server assistant's as needed to maintain service effectiveness and efficiency.
Guest Knowledge, Floor plan, Side work duties, Specials, Host standards, Applicant procedures, Front door standards, Menu knowledge, Door functions, Phone procedures, Seating rotation, Host Station standards.