REMOTE! CLIENT SERVICE REP

Client Experience Specialist (Licensed) - US Based Remote

United States (Remote)

The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. This position is 100% remote and will support various markets, primarily in Washington State . Perform non-licensed administrative tasks for real estate agents. Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.

Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.

Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.

Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.

People first approach - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.

Technical - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.

Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.

Partnership/Collaboration —the individual remains open to others' ideas and exhibits willingness to try new things.

Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

Paid Time Off to Include Holidays, Vacation Time, and Sick Time

Life Insurance

Business Travel Accident Insurance

All employees receive access to LinkedIn Learning

Employee Assistance Program

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone’s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Job Category Business Operations

Locations US Remote Address 1, US Remote City, US Remote State, 00000, US (Remote)

Job Shift Day

Brand Coldwell Banker Realty

Bonuses, incentives and benefits, depend on the position

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