Teller/Client Service Rep

Job Description
Job Description Member Service Representative/Teller : Freeport , Illinois
Our customer in Freeport, Illinois is seeking motivated individuals to join their team. We’re recruiting a Member Service Representative (MSR)/Teller to work full-time on 1st shift. As an MSR/Teller, you will serve as a key representative, assisting members with their financial needs while delivering exceptional service.

Responsibilities of the MSR/Teller :
Maintain and balance assigned cash drawer independently.
Process member transactions accurately, including: Deposits, withdrawals, transfers, loan payments.
Check disbursements, general ledger postings, and night drops.
Follow proper cash handling procedures, over/short practices, and drawer limits.
Adhere to BSA guidelines, including CTR and SAR reporting.
Apply check negotiation policies accurately.
Respond to member inquiries in person in a professional and timely manner.
Assist in resolving member issues using sound judgment.
Cross-sell products and services, including digital tools (online systems, website, bill pay).
Maintain working knowledge of Fiserv and other equipment.
Process mail and handle coin machine duties (including basic maintenance).
Maintain confidentiality of all member and organizational information.
Stay compliant with all regulatory requirements and internal procedures.
Demonstrate general knowledge of services and answer member questions.

MSR/Teller Requirements and Qualifications:
Minimum 6 months of customer service experience, preferably with cash handling.
High School Diploma or equivalent required.
Strong interpersonal, communication, and problem-solving skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Attention to detail and strong organizational skills.
Basic PC proficiency required (Microsoft Word, Excel, Outlook).
Ability to work both independently and within a team.
Service-oriented mindset with a positive, friendly attitude.
Maintain professional appearance and demeanor.
Demonstrate punctuality and strong attendance.

Pay for MSR/Teller : Starting at $17/hour.

MSR/Teller Benefits :

• Health insurance.
• Paid time off.
• 401k with company match.
• Paid weekly.
• Direct deposit.
• Paid training.
• Gain banking and financial experience.

Type: 1st Shift, Full-time.

Schedule: Monday - Friday from 8:45am - 5:15