Head of Compliance Operations (Remote)

Operations Manager - Greater New Haven, CT Area
Contract to Employee

Phox Health is a software and shipping logistics company that specializes in working with health systems nationwide.

Our next-generation software platform connects health system-based pharmacies, labs, and other departments to a network of medical couriers for better accountability, visibility, and patient experience. We are expanding into a new market, connecting health system-based pharmacies and clinics across the Greater New Haven area. To support this launch, we are seeking a skilled and motivated Operations Manager to lead local market operations, ensuring seamless service delivery and high client satisfaction.

This is a full-time, hybrid role for an Operations Manager responsible for overseeing the day-to-day logistics operations across multiple pharmacy and clinic locations within the Greater New Haven area.

Managing all aspects of the local market’s logistics operations, including routing, dispatching, warehouse oversight, and service performance.

Building efficient and accurate delivery routes with an in-depth understanding of the Greater New Haven service area.

Hiring, onboarding, and supporting a network of independent contractor couriers (ICCs) while maintaining clear classification boundaries.

Serving as the primary point of contact for pharmacy managers, healthcare partners, and internal teams to ensure service satisfaction.

Monitoring operational performance metrics to ensure quality, accuracy, and timeliness of deliveries.

Collaborating with the Regional Operations Manager to develop and maintain market-level strategies, process improvements, and expansion goals.

Managing warehouse and sort center operations to ensure effective facility organization and compliance.

Stepping into field operations when needed to maintain business continuity.

This position will support operations across the New Haven, CT area and surrounding cities. The role is hybrid, with a mix of remote administrative work and frequent field engagement. Candidates must reside in or near this corridor and have reliable transportation to travel within the service area as needed.

The Operations Manager will report directly to the Regional Operations Manager.

3+ years of experience in Logistics or Operations Management

Proven experience hiring and managing independent contractor workforces (1099 model)

Experience leading or collaborating with remote and distributed teams

In-depth knowledge of the Greater New Haven area for accurate route building

Proficiency with logistics and communication software, including Slack, Microsoft Teams, and routing systems

Familiarity with VoIP phone systems is a plus

Experience in the healthcare or medical courier industry is a plus

Experience or ability to learn shipping via commercial air freight and indirect air carrier operations

Experience in facilities and/or sort center management preferred

Bachelor’s degree in Logistics, Business Administration, or a related field preferred

At Phox Health, we believe where you live shouldn’t determine whether you can get your medication on time. Join us in building a system that ensures every patient, everywhere, receives the care and delivery experience they deserve.

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