Customer Service - Car Concierge

Service Concierge Tustin Mazda | Patterson Auto Group Patterson Auto Group is seeking an enthusiastic, customer-focused Service Concierge to join our award-winning team at Tustin Mazda. This opportunity is available because a valued team member recently relocated out of the area, creating a rare opening within one of the most respected automotive organizations in California. Patterson Auto Group has been recognized as an Orange County Top Workplace for 15 consecutive years, and Tustin Mazda is a 22-time President's Award-winning dealership. We are proud to be the only Mazda dealership in California recognized for excellence in both sales performance and customer satisfaction at this level. This is more than a jobit is an opportunity to build a long-term career with a company that promotes from within and invests heavily in employee growth and development. This position is ideal for hospitality professionals seeking a career change that offers better hours, greater income potential, professional growth, and a consistent Monday-Friday schedule.

Compensation & Benefits $20.00 - $25.00 per hour, commensurate with experience Monthly bonus opportunities based on department customer satisfaction performance Medical, dental, and vision insurance 401(k) retirement plan Paid vacation and holidays Employee discounts Ongoing training and career development Advancement opportunities within Patterson Auto Group

Why This Opportunity Stands Out Monday through Friday schedule Enjoy evenings with family and friends No late-night retail hours Consistent full-time schedule Work in a professional, customer-focused environment Clear path toward advancement into a Service Advisor role

About the Role As a Service Concierge, you will be the first point of contact for guests visiting our busy service department. You will help create a welcoming and professional experience while supporting one of the highest-performing service teams in the region. Your ability to communicate effectively, solve problems, and deliver outstanding customer service will play a vital role in our guests' experience.

Key Responsibilities Welcome and assist service guests upon arrival Help coordinate vehicle check-in and service appointments Direct guests to the appropriate Service Advisor Support customer communication throughout the service process Assist with guest needs and service drive operations Maintain a positive and professional atmosphere Support Service Advisors and management with daily operations Contribute to exceptional customer satisfaction results

Ideal Candidate We are looking for someone who genuinely enjoys helping people and creating great customer experiences. Candidates with experience in the following industries are encouraged to apply: Restaurant and hospitality Fine dining Hotel and resort operations Retail customer service Guest services Concierge services Front desk operations If you've worked evenings, weekends, and holidays in hospitality and are looking for a professional career with a better schedule and long-term growth opportunities, this may be the perfect fit.

Career Advancement Opportunity This position serves as one of the primary entry points into our Service Advisor development path. You'll work directly alongside experienced Service Advisors, gaining valuable knowledge of customer relations, dealership operations, and automotive service processes. Many of our most successful advisors started in customer-facing support roles similar to this one. For motivated individuals, this role can lead to advancement into a Service Advisor positionone of the most respected and rewarding career opportunities within our organization.

Qualifications Customer service experience preferred Hospitality or restaurant experience highly valued Strong communication skills Positive attitude and professional appearance Dependable and punctual Ability to multitask in a fast-paced environment Team-oriented mindset Basic computer skills Automotive experience is helpful but not required

Join a Company That Invests in People At Tustin Mazda and Patterson Auto Group, we believe great careers are built through training, mentorship, and opportunity. We are looking for someone who wants to grow with us and become part of a culture focused on customer satisfaction, employee development, and long-term success. If you're ready to build a careernot just find a jobwe'd love to meet you.