Head of Operations & Business Management

Operations Manager
We're a growing home service company in Mohave County — HVAC, Plumbing, and Electrical — and we're hiring our first-ever Operations Manager. This is a brand-new seat at the table. you'll be building one.
Here's the honest pitch: we have a great team, a strong customer base, and real growth ahead of us. You'll own day-to-day operations, drive the team toward their numbers, and have real latitude to shape how we run. You'll work closely with our two owners, who lead the vision and strategy of the business. Together, we steer the ship.
You'll have direct reports who manage their own teams, and your job is to make them better leaders, not to do their jobs for them.
Own the operational rhythm of the business — the daily huddles, weekly flash reports, monthly reviews, and the cadence that keeps every department accountable to their numbers.
You'll partner closely with each department manager on their KPIs, conversion rates, hiring needs, and game plan for hitting their numbers month after month.
Others need structure. You'll be the one bringing order to the parts that need it, without smothering the parts that don't.
Accountability conversations, performance issues, and growing-pain moments are part of the work. You'll need to be comfortable having direct conversations and helping others have them too.
You've led operations or multiple departments in home services or a similar service-based business (HVAC, plumbing, electrical, restoration, pest control, commercial services, property management, or comparable). Industry transferability matters more than the exact logo on your resume.
Financial fluency is non-negotiable. The managers who report to you should be measurably better six months after you start than they are today. You document what works. You make the business less dependent on heroics.
This is an on-site role. Bonus points if you also have:

Multi-location operations experience (we have two branches).
A background that includes both the office side and the field side of a service business.
120,000–$165,000 in total compensation (base + performance bonus tied to company results).

• A team that genuinely cares about each other and about taking care of customers.
• Mohave County living — boating, sunshine, no traffic, and a real community.

• Company Paid Short Term Disability
• Voluntary Dental/Vision
• Voluntary Life Insurance
• Supplemental life insurance, and long-term disability available
• Company Paid Holidays
• Ongoing Training