Clinic Liaison Full Time

Patient Liaison (Full-time)
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".
We are looking for a Patient Liaison (Full-time) to join our incredible team at our Miami, Florida clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!
Patient Check-In, Registration, and Check Out

Assist patients with completing registration and intake forms as needed.
Serve as a liaison between patients, providers, technologists, and clinical staff.
Ensure the front desk area is organized, stocked, and operates efficiently.

~ Customer Service Excellence

Address patient concerns or complaints with empathy and professionalism.
Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
A self-starter who takes ownership of their training and development.
Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
Availability to work varied hours, including weekdays and weekends as needed.
Proven experience as a Receptionist, Front Office Representative, or similar role.
Emotional intelligence to manage emotions effectively and foster teamwork.
The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. Second: we are Platform-Builders

~ We're always building foundations that allow us to achieve tomorrow more than we did today. Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
The hourly wage for this role ranges from $23-$26 in local currency, depending upon experience and geographic location
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.
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