Head of Customer Service Center

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.
The primary responsibilityof the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
Manage employee schedules and pay plans
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service department meetings
Prepare and administer an annual operating budget for the service department
Maintain Asburys specified service customer pay gross profit growth
Handle and resolve customer complaints
Communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury's value, quality, and integrity
Provide and maintain a safe work place and environment for employees and customers
Strong customer service skills are a must
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software required
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
Must have 3+ years as an automotive Service Writer/Service Assistant Manager
Previous automotive Service Management experience is required
Must be able to manage in a fast paced work environment
Weekly pay
$Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team members eligible)
Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities

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