Senior Liability Claims Adjuster - Remote

Claim Representative / Sr. Claim Representative
This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers' Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers' compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.
Effectively manage workers' compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
Provide exceptional customer service by establishing and maintaining productive business relationships with customers
Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Consistently demonstrate professional diplomacy during all interactions with customers
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Claim Representative:

Prior workers' compensation insurance claim handling is preferred
HS Diploma required, Bachelor's Degree is preferred
Demonstrated passion for delivering a superb customer experience
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
Claim Representative:

Minimum of 2+ years of experience in Workers' Compensation claim handling required
Strong focus delivering outstanding customer service
Demonstrated consistent high level of performance and achievement over career span
HS Diploma required, Bachelor's Degree is preferred
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance.