Client/Customer Support Rep

Overview
The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand's values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact
Team

Perform as a team player and participate in all activities contributing to the overall objectives of the store.
Contribute to and maintain a positive and collaborative work environment.
Client
Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
Business
Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
Learn and master Brand and product knowledge.
Operations
Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
Support in inventory preparation and execution as necessary.
Proactively follow up with customer charge sends, repairs, and holds.
Support and maintain visual merchandising standards.
Respect Moncler Brand standards in terms of grooming and behavior.
Qualifications
Education

~ N/A

Work Experience
Minimum 2 years of retail experience, preferably in a luxury environment.
In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
Special Skills and Personal Attributes
Team-oriented with excellent interpersonal skills.
Client-centric individual who thrives in a fast-paced and dynamic environment.
Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
Dependable, punctual, and flexible.
Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).
Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.

Additional Information
All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.
Moncler Group is an equal employment opportunity employer.
Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $26 per hour.