Head of Operations Management (m/w/d)

Description Temple University's Division of Student Affairs is searching for an Operations Manager.

Become a part of the Temple family and you will have access to the following:

A hybrid work schedule

Full medical, dental, vision coverage

Paid time off

3 Personal Days

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

Salary Range: $47,000 - $50,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

The Operations Manager oversees event reservations, operations, and facility coordination for the Howard Gittis Student Center (HGSC) and additional campus locations, ensuring seamless execution of events for student organizations, university departments, schools, and external clients. Reporting to the Assistant Director, Events, this role integrates event management, facility oversight, and student staff supervision to enhance customer service and operational efficiency.

Responsibilities include event scheduling, logistical planning, coordination of auxiliary services, on-site event oversight, facility management, and compliance with university policies and safety standards. Additionally, this role supervises student event staff, manages billing and financial reconciliation, and contributes to strategic planning initiatives.

The Operations Manager must be available to work flexible shifts, including evenings and weekends, based on event schedules.

The Operations Manager is a vital part of the Student Center Operations management team. As a department within the Division of Student Affairs, the Student Center serves the Temple University community with a vibrant 200,000 sq. ft. facility that houses meeting and multipurpose areas, student organization spaces, university offices, lounges, study areas, and a variety of campus services such as the Bookstore, Mailroom, and the Philadelphia Federal Credit Union. The Student Center also provides the following programs and services: "The Reel" Movie Theater, The Game Room, The Graphics Media Center, and the Information Desk. The Operations Manager is responsible for serving students, staff, and faculty that support the mission of the Division of Student Affairs and Temple University. They contribute to a positive university experience for every student and are accountable to the Division of Student Affairs (DoSA) Values. The DoSA values are Excellence, Inclusion, Innovation, Integrity, and Respect.

The Student Center is normally open from 7AM-Midnight Monday - Fridays; and 8AM - 10PM on the weekends with extended hours as needed.

Job Details

• This position requires the following background checks: Cash Handling and Personally Identifiable Information background check. This must be completed prior to commencement of service.
• Offer of employment is conditional upon the successful completion of a pre-employment physical.

Required Education and Experience

• Bachelor's degree
• At least two (2) year of experience working in Student Center Operations, Hospitality, Conferences and Event Services or related field.
• An equivalent combination of education and experience may be considered.

Preferred Experience

* Previous work within a university environment.

Required Skills and Abilities

• Excellent interpersonal skills, along with the ability to effectively interact with a diverse population of students and staff.
• Demonstrated customer service and organizational skills.
• Proficiency in Microsoft Office Suite and Windows OS.
• Ability to handle confidential matters with discretion.
• Demonstrated ability to set priorities, coordinate multiple projects, and meet deadlines in a fast-paced environment.
• Excellent organizational skills and the ability to work independently and efficiently.
• Ability to translate and communicate the mission of a complex, urban university.
• Ability to persuasively represent University goals to various constituency groups.
• Must be able to work flexible shifts between 6am-12am as well as weekends when needed.
• Intensive concentration and excellent listening skills.
• Ability to multi-task and focus on completion of tasks and objectives while under stress of demanding work schedule,
• Must maintain a positive and objective approach and attitude, even when confronted with difficult situations.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review:

You may request a copy of the report by calling Temple University's Public Safety Services at View phone number on click.appcast.io.

Primary Location: Pennsylvania-Philadelphia-Main Campus-Howard Gittis Student Center Job: Staff Schedule: Full-time Shift: Day Job Employee Status: Regular