Head of Operations & Business Management

BCR Environmental Corporation is seeking a Director of Operations to lead the execution and delivery of complex capital equipment, wastewater treatment, biosolids processing, and industrial infrastructure projects across North America. This role serves as the operational leader responsible for aligning outsourced manufacturing, field services, construction activities, commissioning, and aftermarket support to ensure successful project delivery.

The Director of Operations will oversee the full project lifecycle from contract initiation through commissioning and project closeout, ensuring projects are delivered safely, on schedule, within budget, and in alignment with customer expectations and company profitability objectives. This individual will be responsible for developing scalable operational processes, managing resource allocation, implementing Lean Six Sigma methodologies, establishing KPI-driven management systems, improving project execution performance, and driving a culture of operational excellence and continuous improvement throughout the organization.

The ideal candidate combines strong operational leadership with extensive experience managing engineered equipment projects, industrial construction activities, subcontractors, manufacturing partners, and customer relationships. This position requires a hands-on leader capable of navigating complex technical projects while building the systems, processes, performance metrics, and teams necessary to support BCR’s continued growth.

Operational Leadership & Business Execution

Lead operational activities across, field service, commissioning, aftermarket support, and project execution functions

Develop and implement operational strategies, processes, and performance metrics that improve efficiency, scalability, project delivery, and profitability

Lead the company’s operational excellence strategy by implementing Lean Six Sigma principles, standardized operating procedures, KPI-driven management systems, and continuous improvement initiatives

Utilize operational data, analytics, and performance metrics to identify inefficiencies, perform root cause analysis, optimize workflows, improve resource utilization, and drive measurable improvements in safety, quality, schedule adherence, profitability, and customer satisfaction.

Establish operational KPIs and reporting systems to monitor project performance, staffing utilization, customer satisfaction, safety, quality, and financial outcomes

Partner with executive leadership to support strategic planning, operational growth initiatives, organizational development, and resource allocation

Develop and improve operational workflows, project execution standards, and resource planning processes that support organizational growth

Foster a culture of accountability, collaboration, continuous improvement, safety, and customer service excellence

Oversee operational coordination with outsourced manufacturing, fabrication, and equipment suppliers

Ensure production schedules, quality requirements, engineering deliverables, and delivery timelines support project commitments

Monitor supplier performance and implement corrective actions when required

Support strategic vendor selection, contract management, and strategic supplier relationships

Field Operations & Commissioning

Direct field operations, subcontractor management, startup and commissioning efforts

Ensure compliance with company safety policies, environmental regulations, customer requirements, and applicable industry standards

Support field troubleshooting efforts and operational handoff to customers following project completion

Drive continuous improvement within field service, commissioning, and aftermarket operations

Provide occasional operational support during critical startup and commissioning activities

Continuous Improvement

Partner closely with Applications Engineering, Sales, Project Engineering, Finance, Manufacturing Partners to ensure alignment and continuous improvement of efficiency

Drive operational standardization and process improvements that support growth and repeatable project execution

Improve communication and alignment across all project stakeholders

Team Development & Organizational Growth

Lead, mentor, and develop project managers, field personnel, and operational staff

Support recruiting, workforce planning, succession planning, and leadership development initiatives

Build organizational capabilities necessary to support company growth and expanding project volumes

Establish clear performance expectations, accountability measures, and employee development plans

Foster a high-performance culture focused on execution excellence, teamwork, safety, and customer satisfaction

Bachelor’s degree in Engineering, Construction Management, Business Administration, Building Sciences, or a related technical discipline

Minimum of 8 years of progressive leadership experience in operations, project management, construction management, industrial services, capital equipment, or infrastructure environments

Minimum of 3 years leading multidisciplinary teams responsible for project delivery, field operations, or industrial infrastructure execution

Demonstrated experience leading operational excellence and continuous improvement initiatives within capital equipment, industrial manufacturing, EPC, or project-based environments

Proven ability to develop KPI-driven operating systems, performance dashboards, standardized processes, and data-driven decision-making practices

Demonstrated experience managing large, multi-million-dollar engineered equipment, industrial construction, or infrastructure projects commissioning and closeout

Strong understanding of project scheduling, budgeting, forecasting, contracts, procurement, subcontractor management, change management, and project controls

Demonstrated experience with contract administration, change order management and holding suppliers and customers accountable to agreed contract terms and conditions.

Experience coordinating outsourced manufacturing, fabrication, and equipment supply partners [move to preferred section]

Experience leading field operations, equipment installation, startup, commissioning, and customer handoff activities

Strong financial and business acumen, including project profitability, forecasting, budgeting, and resource planning

Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Microsoft Project

Ability to manage multiple priorities and perform effectively in a fast-paced, project-driven environment

Willingness to travel throughout North America

Fluent spoken and written English

Black Belt preferred) with demonstrated success applying Lean Six Sigma methodologies

Experience within wastewater treatment, biosolids processing, environmental technologies, resource recovery, or industrial process industries

EPC (Engineering, Procurement, and Construction) or GC (General Contractor) project delivery experience

Familiarity with rotating equipment, thermal processing systems, dryers, augers, screw conveyors, blowers, pumps, motors, gearboxes, and related mechanical systems

Experience managing construction subcontractors and field installation teams

Experience utilizing Smartsheet

Experience scaling operational organizations within rapidly growing project-based businesses

Hands-on leadership style with the ability to engage effectively across executive, technical, and field teams

Strong client-facing presence and relationship management skills

Ability to build structure and processes while maintaining flexibility in a dynamic growth environment

Strong business acumen with a focus on profitability, efficiency, and customer satisfaction

Valid Driver’s License and ability to travel to customer sites and vendor locations

Performance-based bonus opportunity

Medical, dental, and vision insurance

Company-paid life insurance and available supplemental benefits

401(k) retirement plan with company match

Paid time off and company holidays

Professional development and continuing education opportunities

travel reimbursement, as applicable

Opportunity to contribute to innovative environmental technologies that create meaningful impact in municipal and industrial markets

Equal Opportunity Employer Statement: BCR Environmental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at BCR Environmental are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable laws.