Head of Project Management and Operations
Sensi Inc
- # Project & Operations ManagerAustin TX · Full-time · Mid-level#### About The Position**About the Role**We sit at the intersection of AI and real human experience. Our HITL (Human-in-the-Loop) Operations team is responsible for making sure the AI our clients interact with actually works —reviewing outputs, catching errors, cleaning data, and closing the loop with real people when the technology isn't enough.This function sits at a critical intersection of Product, Operations, Customer Experience, and Go-to-Market, serving as the connective tissue between what we build, how it performs in the real world, and how we continuously improve it. The insights generated here directly influence product decisions, customer outcomes, and our ability to scale effectively.We're looking for an Project & Operations Manager to lead this team. You'll manage a team of Project Coordinators and a Project Coordinator Lead, own the day-to-day operational rhythm, and serve as the bridge between your team and the Product Manager driving the broader product. This is a working-manager role: part people leader, part process builder, part operational strategist.**What Your Team Does**The HITL Operations team plays a critical quality and feedback role across the product lifecycle:* **Review AI outputs** — the team monitors and evaluates LLM-generated interactions with real clients, flagging errors, inconsistencies, and edge cases* **Feed product** — insights and patterns from reviews are surfaced to the Product team to improve model performance and client experience* **Human escalations** — when clients are uncomfortable interacting with AI, the team steps in directly, speaking with them by phone to resolve concerns and maintain trust* **CRM data management** — team members identify and clean bad or incomplete data in the CRM, ensuring downstream reporting and client records are accurate* **Process improvement** — the team actively documents what's breaking and builds better processes to prevent it from happening again**What You'll Do*** Lead, coach, and develop the Project Coordinator Lead and the broader Project Coordinator team — including workload distribution, performance management, and career growth* Act as the primary connector between the HITL team and the Product Manager, translating strategic priorities into team execution and surfacing risks or blockers early* Monitor day-to-day output quality and volume across the team; identify and resolve bottlenecks before they escalate* Plan and manage team overhead — staffing levels, capacity planning, and workload balance — as client and product volume shifts* Track and reduce operational costs across the team's workflows and tooling* Build and launch new operational initiatives; provide hands-on support when new product features or client programs roll out and need operational infrastructure* Maintain process documentation so the team operates consistently and new hires ramp quickly* Report regularly on team performance, capacity, and cost to leadership* Serve as the operational product expert for the team — the go-to resource for understanding how the product works end-to-end, leading investigations when something breaks or behaves unexpectedly, and ensuring findings are clearly communicated to the right stakeholders.#### Requirements* 3+ years of direct people-management experience — you've led a team, not just managed projects* Experience working closely with a Product or Project Managers as their operational counterpart — translating priorities to a team and escalating blockers up* Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) — including data cleanup, hygiene practices, or workflow management within a CRM* Comfort with data review, quality assurance, or output evaluation workflows — you understand what it means to systematically assess whether something meets a standard* Track record of managing team capacity and overhead — you've had to balance what needs doing against what you can realistically staff* Proactive process builder mindset — you see a broken workflow and fix it, not just flag it* Strong communicator who can translate between a detail-oriented team and outcome-focused stakeholders**Nice to Have*** Experience in AI, machine learning, or HITL operations environments — reviewing model outputs, supporting annotation or data labeling programs, or working in trust & safety / quality ops* Experience handling client-facing escalations or human escalation workflows* Background in scaling a small team or function as program volume grew* Familiarity with project management tooling (e.g., Hubspot, Asana, Monday.com, Jira, or similar)
- J-18808-Ljbffr
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Project Management and Operations in Austin, TX vacancy
- A technology-driven solutions company based in Austin, Texas, is seeking a Project Manager to oversee critical operations-related initiatives. This role involves planning, executing, and delivering projects to enhance product development and company growth. The ideal candidate...Suggested
$5,425.33 - $7,155.75 per month
...webpage. Functional Title: Contract Manager Job Title: Contract Specialist V Agency:... ...Occupational Category: Business and Financial Operations Salary Range: $5,425.33 - $7,155.75 Pay... ...effectively to contractors and staff. Project expenditures to ensure proper fund usage...SuggestedOngoing contractFull timeContract workTemporary workPart timeFor contractorsWork at officeLocal areaRemote workShift workDay shift- Operations Manager About Doodle Labs Doodle Labs builds the connectivity backbone of the autonomous systems revolution — resilient wireless... ...identify, scope, and execute high-priority cross-functional projects Own a quarterly initiative roadmap and deliver assigned...SuggestedFull timeWork at officeWorldwideRelocation package
- ...quality work. They will have experience managing reports for stakeholders across all business... ...marketing, product, technology, and operations. Responsibilities: Business intelligence... ...relations, and legal Manage key projects as determined by analysis Duties and...SuggestedWork at office
$23 - $28.86 per hour
...us as a leader in the industry. Position Summary The Brokerage Operations Coordinator is responsible for providing operational support... ...identifying and mitigating operational risks and collaborates with risk management teams to implement controls.• Supports the Brokerage team with...SuggestedHourly payFull timePart timeWork experience placement$110k - $150k
...industry! Position Summary Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across... ...multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned...Stress-Free-Auto-Care
Austin, TX3 days ago$67.39k
...Job Summary The Contract Manager performs complex contracting, provider network development, quality assurance, and... ...to interpret complex regulations and manage multiple projects concurrently. The position operates under general supervision with significant latitude for...Full timeContract workTemporary workMonday to FridayFlexible hoursintegratedliving Australia Ltd
Austin, TX3 days ago$5,425.33 - $7,155.75 per month
...of Texas Jobs. Functional Title Contract Manager Job Title Contract Specialist V Agency... ...Occupational Category Business and Financial Operations Salary Range $5,425.33 - $7,155.75 Pay... ...it relates to contractor performance. Projects expenditures to ensure appropriate use of...Full timeContract workTemporary workPart timeFor contractorsWork at officeLocal areaRemote workShift workTexas Department of State Health Services
Austin, TX3 days ago- ...housing and employment programs. Job Overview The Senior Contracts Manager is responsible for managing the full contract administration... ...also plays a key role in improving contract management operations, including supporting the evaluation and implementation of a new...Contract workFor contractorsWork at officeLocal area
findhelp
Austin, TX4 days ago $25 - $28 per hour
...17:00 (subject to changed) Job Description Monitor and manage the entire process of product movement via Air, Ocean, Land/trucking... ...internal staff Develop performance metrics to evaluate the operating performance of internal supply chain resources and external...Contract workWork at office- ...have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and... ...continuous development. Job Scope The Global Service Project Manager is responsible for planning, coordinating, and overseeing multi...Work experience placementSecond jobWork at officeLocal areaWorldwide
DiaSorin
Austin, TX9 days ago - ...success. Attention to detail and a proven ability to manage priorities are also essential. About the role Sr. Operations Program Manager (NPI OPM) launches products on... ...and detail oriented; excels in program/ project management; communicates with ease at all levels...Full timeLocal areaWorldwide
- ...The Texas Department of State Health Services is seeking a Contract Specialist V in Austin to lead contract management activities. The role involves overseeing contract development, ensuring compliance with federal and state regulations, and providing support across various...Contract work
Texas Department of State Health Services
Austin, TX1 day ago - ...Job Title: Project Manager Position Overview The Project Manager will oversee the planning, execution, and completion of construction projects. This role is responsible for managing schedules, budgets, materials, and communication with general contractors, and internal...Full timeFor contractorsFor subcontractorWork at office
- ...Austin, Texas, United States Operations and Supply Chain Imagine what you could do here. At... ...Description Strategic Operations Program Managers are responsible for ramp readiness,... ...successful Strategic OPM excels in program/ project management; communicates with ease at all...
Apple
Austin, TX22 hours ago - ...Dental Office Manager – Join us. Where your smile truly matters! At Ideal Dental , we’re on a mission to revolutionize dental... ...Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning...Work at officeFlexible hours
Ideal Dental
Austin, TX4 days ago - ...and abundant system. We are engineers, operators, and creatives solving some of the most... ...highly organized and execution-focused Project Operations Associate Intern to support both... ...utilities, and AHJs to move projects forward Managing REP enrollments through the full process...Hourly payContract workInternshipShift work
Base Power Company
Austin, TX22 hours ago - ...Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential... ...matches purchase order/invoice, and resolve discrepancies -Manage inventory and re-shelving of canceled orders -Clean and organize...Permanent employmentTemporary workPart timeFlexible hoursShift workNight shiftDay shiftAfternoon shift
Gopuff
Pflugerville, TX22 hours ago - ...into practice in life. OVERVIEW The Operations Associate is critical in the store team... ...closely with the Operations & Visual Management team in initiating, completing work,... ...company-level operations-focused directives, projects and initiates, in partnership with the...Full timePart timeWork experience placementLocal areaShift workWeekend work
Alo Yoga
Austin, TX22 hours ago - ...made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make... ...channel relationships across defense and adjacent markets. Manage the partnership pipeline end-to-end: sourcing, structuring, contracting...Full timeLocal area
Gallatin & Company, Llc
Austin, TX22 hours ago $5,000 per month
...Role Talarico for Texas is hiring an Operations Associate to join James Talarico's US... ...meeting spaces Assist with inventory management and organization of campaign equipment... ...Support other operational and administrative projects as assigned Requirements...Full timeWork at officeTalarico For Texas
Austin, TX22 hours ago- ...challenges facing the United States and the world. The Team Operations at MaverickX sits at the intersection of chaos and control.... ...thrives in a structured yet fast-moving environment, enjoys managing projects from behind the scenes, and brings professionalism,...Full timeWork at officeShift work
Maverickx
Austin, TX22 hours ago - ...and abundant system. We are engineers, operators, and creatives solving some of the most... ...the post-installation process Own and manage incoming requests from multiple internal... ...You'll Bring ~2+ years of experience in project coordination within the construction,...Full timeLocal areaShift work
Base Power Company
Austin, TX22 hours ago - Gopuff is looking for Flexer Operations Associates (aka “Flexers”) to join the operations team. Directly reporting to a Site Leader, Flexers... ...order/invoice, and resolve discrepancies Inventory management and re-shelving of canceled orders Clean and organize warehouse...16 hoursFull timeTemporary workShift work
Gopuff
Austin, TX22 hours ago - ...Nevoya: Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune...Full timeWork experience placementInternshipWork at officeShift work3 days per week
Nevoya
Austin, TX22 hours ago $143.44k - $163.93k
...STV is seeking a Project/Program Manager to join our national aviation team to oversee and direct airport terminal improvements. We have projects... ...Facilitates coordination with stakeholders; airport operating divisions, airline operations, regulatory agencies and other...For contractorsFlexible hoursSTV
Austin, TX3 days ago$72.2k - $120.41k
...freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial. Job Overview: The Operations Manager is responsible for managing the day-to-day operations of the Wealth Advisor Group (Wealth AG) team. The ideal candidate will...Work experience placementWork from homeLPL Financial
Austin, TX1 day ago- ...HappyClean is seeking a highly organized, proactive, and solutions-oriented Operations Manager to help lead and scale our day-to-day operations. This role is responsible for overseeing service execution, supporting administrative staff, managing client relationships,...
Happy Clean, LLC.
Austin, TX2 days ago - ...to transfer it if necessary 1-2 years of operations experience specifically in residential real estate This role is the operating manager behind a high-end boutique residential real... ...Operations Act as gatekeeper and project manager for the owner Manage calendar, priorities...Contract workTemporary workFor contractorsLocal areaAfternoon shift
PGR
Austin, TX22 hours ago - ...can shut down a business. GigSafe is a contractor management platform built for gig and last‑mile delivery operations. We are building infrastructure for the future... ...1-3 years of experience in business operations, project coordination, program management, or a similar cross...For contractorsLive inFlexible hours
GigSafe
Austin, TX22 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Project Management and Operations. Be the first to apply!
Related searches
- operations officer Austin, TX
- business operations director Austin, TX
- senior marketing operations manager Austin, TX
- workplace operations manager Austin, TX
- network operations center manager Austin, TX
- operational excellence manager Austin, TX
- special operations manager Austin, TX
- branch operations supervisor Austin, TX
- director customer operations Austin, TX
- regional operations manager Austin, TX