Dispatcher with Customer Service Experience

Job Description Tele-Plus Corporation is currently seeking a Service Dispatcher.

The primary function of the Service Dispatcher is to answer inbound phone calls, receive and open service orders, schedule service visits with customers. This position will also include clerical duties.

You will be communicating with customers on a professional basis.

Applicant’s skills Proficient use of Microsoft Word and Excel, good communications skills, excellent typing skills, computer skills, and customer service skills. Job Duties Answer service and operator inbound phone calls.

Update customer contact information.

Open new service orders as needed.

Create and update a service ticket tracking log.

Update service time logs and technician installation notes.

Provide ticket updates to the Contract and Service Coordinator throughout the work day.

Keep service ticket status updated daily.

Make phone calls and follow-ups as deemed necessary by department managers.

Contact Customers to confirm appointments as directed by the Contract & Service Coordinator.

Previous customer service and scheduling experience is preferred.

Company Description As an employee with Tele-Plus Corporation/HUB City Sprinklers, you will be part of a stable organization with fun company culture and a commitment to providing team members with a great career path. We provide extensive training, growth, and leadership opportunities.

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