EAP Virtual Counselor

Providing compassionate support remotely, the Licensed Counselor will conduct assessments and brief solution-focused counseling while managing cases and connecting members with appropriate resources within an Employee Assistance Program.

Key responsibilities

Conduct telephonic triage and assessments for members facing behavioral health, substance use, relationship, or work-life concerns

Coordinate and manage cases from initial intake through completion, ensuring necessary follow-up and documentation

Collaborate with service providers and Human Resources to connect members with appropriate resources and support positive outcomes

Required qualifications

Master's degree in social work, psychology, counseling, or a related behavioral health field

At least five years of experience as an EAP counselor or in a similar behavioral health clinical role

Strong assessment, triage, crisis-support, and case management capabilities

Knowledge of behavioral health conditions and HIPAA requirements

Intermediate proficiency with Microsoft Office and other Windows-based applications