Head of Service Management

Position Overview
The primary responsibility of the Supervisor - Meeting Services is to ensure the successful set-up and execution of banquet and meeting functions by overseeing assigned areas and dedicated teams. Supervisors contribute to the planning, organization, and training necessary to achieve the department’s objectives.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

Directs and verifies the proper set-up, maintenance, and break down of all banquet and meeting functions as required by banquet event orders.

Ensures meeting room appearance meets and exceeds the established standards and monitors the meeting space to report any housekeeping or engineering needs.

Monitors team performance in all phases of service and job functions, provides training as needed.

Attends department meetings; assesses, evaluates, and reviews data and reports for organizing assignments and Team Member scheduling according to workload, break times, and events.

Prepares and distributes tasks and department assignments or projects, meeting deadlines related to those tasks.

Arranges and evaluates the schedule or timelines related to the completion of assignments using available resources while ensuring service and product quality.

Additional Duties & Responsibilities

Ensures assigned teams have proper supplies, equipment, and information for assignments and are using the resources safely and effectively.

Directly communicates with other departments and teams involved in the execution of events in assigned areas.

Develops Team Member skills to enhance department effectiveness and manages resources and labor to eliminate excess costs and expenditures.

Participates in Team Member coaching, directly provides performance feedback and issues progressive discipline as needed.

Safety is an essential function of this job.

Consistent and regular attendance is an essential function of this job.

Performs other related duties as assigned.

Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

21 years of age.

Proof of authorization/eligibility to work in the United States.

High School Diploma or equivalent.

Must be able to obtain and maintain a Food Handler Safety Training Card and any other certification or license, as required by law or policy.

2+ years of experience in Banquet Set Up or Meeting/Convention Services with at least 6 months of supervisor experience.

Working knowledge of banquet and meeting set-ups (Conference, Hollow Square, Banquet Rounds, etc.) and ability to read banquet event orders.

Ability to communicate clearly and effectively in English, both in spoken and written form.

Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements
Must be able to:

Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.

Physically access all areas of the property and drive areas with or without a reasonable accommodation.

Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

Work in a fast-paced and busy environment.

Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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