Head of Client Support Services

Route Service Manager

UniFirst is seeking a Route Service Manager to join our team. The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day, ranging from small family‑owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

Training: Our Team Partners receive quality skills training designed to enhance their performance and assist them with their career potential and advancement.

We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.

Did we mention no nights or weekends?

Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors

Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction

Collaborate closely with location management team to provide the best customer service and product programs

Negotiate customer contract renewals

An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location

A results‑driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and, most importantly, the customer

Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role

Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards

High School Diploma or GED – bachelor’s degree preferred

Prior customer service experience

Ability to problem solve and handle a variety of customer service situations

Ability to negotiate, train, coach and lead a team

Strong computer proficiency (MS Office)

Valid non‑commercial driver’s license in the state of residence

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in the $18 billion garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

Accommodations for Applicants with Disabilities

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at View email address on click.appcast.io Warning

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application.