Event Servers - Flex Schedule

Pay Rate: $11.41 an hour plus gratuity

SUMMARY: To provide exceptional guest service to our guests aboard the Spirit of the Water Cruiseboat. This position is responsible for a high level of guest service as described in your department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide guests with the highest quality service to exceed their expectations
Prepare boat for both private and public cruises by ensuring appropriate food, beverages and serving supplies are on hand
Set up events according to recommended standards and Event Order specifications while presenting an attractive and elegant space
Maintain cleanliness and order in event spaces and banquet work stations
Clear spaces after events and begin resetting as needed
Complete closing cleaning procedures as assigned
Assist the Boat Captain with various cleaning and maintenance of the boat; uphold U.S. Coastguard standards
Other duties as assigned

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Preferred:

High School Diploma/GED or equivalent experience
One (1) year wait staff experience
Previous guest service experience in a similar position preferably in a "teamwork" environment

Skills

Required:

Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills
Strong conflict resolution skills

Abilities

Required:

Ability to work fast and efficiently completing multiple tasks in a professional manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to maintain a professional demeanor
Ability to speak in a clear, concise and pleasant voice
Ability to remain focused for extended periods of time

RESTRICTIONS

Must be 18 years of age or older to drive Treasure Island vehicles, including golf carts
Must be 18 years of age or older to serve alcohol

REQUIRED TRAINING

Treasure Island guest service training
TIPS training and certification
Bloodborne Pathogens training
Point-of-sales cash register training
DOT mandated training
CPR Certification

PHYSICAL DEMANDS

Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must be willing to work in extreme temperatures and weather conditions
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 25+ pounds
Must be able to perform repetitive hand and wrist motions
Must be able to navigate stairs and work at high elevations routinely
Must have good eye hand coordination
Must be able to operate foot pedals
Must be able to perform all needed rescues and survival skills

WORKING ENVIRONMENT

Work is performed primarily aboard the Spirit of the Water but may be property-wide (indoors and outdoors) and include excessive noise, such as power tools, dust and fumes from paints, varnishes, stains and the like, flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Must handle hazardous materials
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact