Head of Client Support Services

Petroleum Service Manager

Department: Service Operations

Reports To: VP of Operations

Petroleum Service Technicians, Lead Technicians, Apprentices, and Field Personnel

The Petroleum Service Manager is responsible for leading, scheduling, quoting, and overseeing all petroleum service operations, including maintenance, repairs, inspections, testing, and emergency response for fueling systems. This role provides direct supervision to petroleum service technicians and ensures all work is completed safely, efficiently, profitably, and in full compliance with regulatory, environmental, and company standards.

The Service Manager is accountable for service execution, customer satisfaction, technician performance, accurate job quoting, and meeting defined service KPIs.

Service Team Leadership

• Directly supervise petroleum service technicians and field personnel.
• Assign daily work, manage schedules, and coordinate on-call rotations.
• Provide coaching, training, performance feedback, and corrective action.
• Conduct performance reviews and support technician development and certification progress.

Service Operations & Scheduling

• Manage daily, weekly, and emergency service schedules.
• Coordinate labor, vehicles, tools, and materials to support service calls.
• Balance workload while controlling overtime and labor efficiency.

Prepare accurate and timely service quotes for repairs, upgrades, testing, and maintenance work.

• Evaluate scope, labor, materials, and equipment requirements.
• Price work to meet company margin targets and pricing standards.
• Communicate scope, pricing, and timelines clearly to customers.

Safety & Regulatory Compliance

• Enforce company safety policies, OSHA requirements, and petroleum-specific safety standards.
• Provide technical guidance and support to service technicians.
• Review service reports and documentation for accuracy and compliance.
• Support troubleshooting of complex fueling system issues.

Customer Relations

• Serve as primary escalation point for service-related customer issues.
• Communicate professionally regarding service scope and schedules.
• Maintain long-term customer relationships.

Financial & Performance Management

• Monitor service productivity, labor utilization, and margins.
• Review work orders and billing accuracy.
• Coordinate with construction, environmental, warehouse, and administrative teams.
• Ensure clear communication between office staff and field technicians.

KEY PERFORMANCE INDICATORS (KPIs)

• Service response time and work order completion rate
• Service gross margin performance
• Labor utilization and overtime control
• Safety incident rate and regulatory compliance
• Customer satisfaction and retention
• Technician performance, training, and retention

5+ years of petroleum service or fueling systems experience

• Experience preparing service quotes and managing job costs
• Experience with service management or work order software

Combination of office and field environments. On-call or after-hours support may be required.

Ability to visit job sites, observe field work, and occasionally lift up to 25 pounds.

\Petroleum Equipment Company provides a wide range of contracting services for our clients. Our services include construction, equipment sales and service,and environmental consulting.

Petroleum Equipment Company strives to be the best specialty contracting company in the petroleum equipment sector. Our ultimate goal is to provide you with the best one stop solution for your petroleum equipment and facility management needs. Petroleum Equipment Company provides a wide range of contracting services for our clients. Our services include construction, equipment sales and service,and environmental consulting.\r\n\r\n\r\nPetroleum Equipment Company strives to be the best specialty contracting company in the petroleum equipment sector. Our ultimate goal is to provide you with the best one stop solution for your petroleum equipment and facility management needs.