Remote - Technical Communicator
Phoenixoutcomes
Technical Writer (Mortgage / Fintech)
PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.
Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
Develop user guides, API documentation, knowledge base articles, and training materials
Translate complex technical and regulatory concepts into clear, concise content
Collaborate with engineers and product managers to document features and system changes
Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
Support onboarding and training through structured learning materials
Gather feedback to continuously improve documentation quality and usability
Bachelor's degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3-5+ years of experience in technical writing, preferably in fintech or regulated industries, OR
7 years of experience in technical writing, preferably in fintech or regulated industries.
Experience writing API documentation and developer-facing content.
Proficient in Microsoft Word and Adobe writing and editing capabilities.
Proficient in Confluence and SharePoint documentation and knowledge base systems.
Excellent writing, editing, and communication skills.
Ability to manage multiple projects and deadlines.
Structured thinking and content organization
Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Experience in mortgage, lending, or financial services.
Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).
Familiarity with MISMO standards and financial data structures.
Experience working in Agile/Scrum environments.
Knowledge of UX writing principles and content design.
Experience with content management systems and documentation platforms.
Exposure to compliance and regulatory documentation.
Experience creating training content or instructional design.
Familiarity with AI tools for content generation and documentation.
Experience in digital mortgage transformation initiatives.
Full-Time, W2
Location:100% Remote (US-based)
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