Head of Operations & Business Management

Job Summary Responsible for the day-to-day supervision of staff (no more than 3 FTEs per site) at multiple small sites to ensure the timely, accurate, and quality delivery of customer goods and service. Job Description MAJOR RESPONSIBILITIES Ensure customer needs and expectations are met by ensuring product quality, inventory levels, and staff interactions are aligned with or exceed expectations. Address escalations and ensure smooth operations. Initial point of contact for management, sales and customers on matters concerning functional areas. Create inventory transfers and production orders to meet the established production schedules and service levels. Ensure overall quality of the items delivered. Ensure compliance with all regulatory functions that apply. Participate in assessments for existing and new customers (i.e., reviewing current service performance, conducting site visits/virtual audits, participating in interviews with customer stakeholders, and help planning and documenting new implementations). Conduct site audits and annual physical inventory. Monitor expenses and ensure operations are within budgetary guidelines. Engage in continuous improvement initiatives and data-driven activities for customers and teams (POWs, SOPs, Training, Root Cause Analysis, Etc.) On-boarding & Training. Travel to new site locations within region to train staff, establish procedures and evaluate needs of the customer. Management responsibilities: Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. MINIMUM REQUIREMENTS High school diploma or equivalent. At least 4 years of supply chain or warehouse/inventory experience. Previous inventory tracking software experience. Proficiency with Microsoft Office products. Position requires travel up to 80% of the time for business purposes (within state and out of state). Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.