Head of Services - Support and Managed

Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Supervisor - Field drives the success of daily field operations-championing safety, maximizing efficiency, and elevating the customer experience. With direct leadership of field technicians, this role shapes a high-performance culture, manages staffing and schedules with precision, and oversees all field work and equipment activity to keep the team moving with confidence and purpose.

The Service Supervisor ensures work is executed safely, on time, and in accordance with contractual and regulatory requirements.

Lead and enforce safety compliance across all field activities in accordance with company policies, OSHA/MSHA regulations, and customer requirements.

Conduct safety meetings, job hazard analyses, field audits, and incident investigations.

Maintain employee certifications, training records, and compliance documentation.

Field Operations & Service Oversight

Oversee field service work orders, including scheduling, execution, and closeout.

Coordinate job walks to assess scope, manpower, equipment, and safety requirements.

Act as an escalation point for field service and customer issues.

Rental Equipment & Asset Management

Manage rental equipment staging, deployment, tracking, and returns.

Coordinate equipment scheduling to maximize utilization.

Monitor and document equipment damage and coordinate repairs.

Financial & Administrative Responsibilities

Maintain organized project documentation, including transfers, purchase orders, receivers, installations, exchanges, returns, discrepancies, and damages.

Track labor, equipment usage, and material costs per project to accurately determine job profitability.

Approve timecards and manage payroll administration, ensuring prevailing wage compliance where applicable.

Maintain accurate inventory records for parts and equipment while resolving discrepancies.

Schedule field personnel based on project demand, skill sets, and certifications.

Provide coaching, training, and performance feedback to direct reports.

Support onboarding and development of team members.

Project & Customer Coordination

Partner with Sales, Operations, Fleet, and Service teams.

Maintain strong customer communication.

Escalate risks and scope changes as needed.

Maintain organized project documentation.

High school diploma or equivalent required.

Three or more years of field service or rental operations experience.

Proficiency in Microsoft Office; The estimated salary range for this position is $75,000 to $100,000 and annual bonus. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #Our Talent Community is a great way to stay connected to learn

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Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

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