Head of Programme Management

Program Coordinator
We are seeking a highly organized and proactive Program Coordinator (contingent position) to support our Dealer Sustainability Program and Facilities team. This role plays a key part in advancing sustainability initiatives, improving data tracking, and assisting with critical agreement management processes. The position will support dealer outreach, reporting, and the preparation and processing of extension agreements for existing Letters of Intent (LOIs). Ideal for candidate thrives in dynamic, fast-paced environments.
Responsibilities:

Dealer Sustainability Program
Drive dealer engagement and participation through targeted outreach (email/phone communications)
Manage, validate, and track dealer-submitted data including utility bills, scorecards, and compliance documentation
Own program inbox management, responding to inquiries and escalating technical issues as needed
Execute outreach campaigns and monitor engagement metrics and participation rates
Prepare dealers for annual sustainability recognition by identifying and resolving data gaps
Data & Reporting

Maintain, analyze, and report on key program data including energy usage, water consumption, and emissions metrics
Develop reports, dashboards, and performance tracking tools to support business decisions
Monitor and report on key KPIs, including LOI lifecycle tracking and reduction of expired agreements
Ensure data integrity and accuracy across CRM systems and internal databases
Facilities & Agreements

Support drafting and processing of Letters of Intent (LOI) extensions and agreement documentation
Track LOI milestones, compliance status, and expiration timelines
Compile and present data insights for internal stakeholders and cross-functional teams
Maintain accurate records in data management systems (e.g., CRM, DDMS, or similar platforms)
Program Operations

Coordinate cross-functional meetings with internal teams, dealers, and external vendors
Support vendor management and utility data acquisition processes
Monitor vendor performance against service level agreements (SLAs) and data quality standards
Identify and implement process improvements, workflow efficiencies, and program enhancements

• *Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• *Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**