Head of Operations & Business Management

Salary Range: $81,168 - $83,000

ORGANIZATION The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you’ll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. CARD offers a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD’s mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

3315 South 23rd Street Suite 102 Tacoma, Washington 98405

Annual Salary = $80,168.40 - $81,000 (based on experience)

DESCRIPTION: Card is hiring an experienced Operations Manager to oversee the day to day operations of their satellite office including employee/client relations, billing, payroll and general reporting. The Operations Manager is responsible for the hiring and management of their local administrative staff and will assist with clinical recruitment. The Operations Manager is responsible for the overall financial health of their office. The Operations Manager is a member of the operations team and reports to the Manager of Satellite Operations. The Operations Manager is expected to work with the office’s Clinical Manager to help grow and market their office.

RESPONSIBILITIES: Implement and represent CARD policy enthusiastically

Oversee administrative staff and daily office operations of their satellite office

Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)

Prepare and maintain employee and client rosters and files

Responsible for the scheduling of all local clients and staff

Ensure accurate and on-time submittals of client and employee timesheets of their local office

Act as liaison between CARD satellite office and Corporate Headquarters

Assist with Payroll, Billing and Human Resources functions

Manage office supplies budget and purchase orders of their local office

Implement procedures to improve office performance (i.e. minimize session cancellations, minimize staff turnover)

Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations

Attend/lead required trainings and meetings

Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff)

Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements

Provide marketing support for the office, and meet minimum monthly growth requirements

Implement procedures which assist their local office in maximizing minimum billable requirements

Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology

Meet monthly with assigned Senior Operations Manager to receive supplemental trainings and to review monthly goals that are in line with the quarterly goals set by the Manager of Satellite Operation

QUALIFICATIONS: A minimum of 2 years’ experience in a management role

Bachelor's Degree in business, accounting, finance, administration or management

Ability to execute active listening and problem solving skills to provide exceptional customer service

Excellent inter-personal relationship skills and the ability to work with individuals of all levels

Excellent written and verbal communication skills including phone and e-mail etiquette

Ability to prioritize and multi-task

Ability to lift up to 25 lbs on a frequent basis

Ability to work for extended hours sitting at a computer

Ability to work in a loud environment around children

Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs

Key characteristics: organized, energetic, intelligent, dependable, good listener, professional

COMPENSATION/BENEFITS: For qualifying employees, benefits includes medical, dental, life, 401(k) plan, flexible spending program, earned paid vacation, sick pay and holiday pay

Ability to participate in discretionary bonus plan based on meeting eligibility requirements

Exceptional training and mentorship program

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the for Employers and the California Fair Chance Act.

We will enrich and empower as many lives as possible by bringing effective, innovative, and evidence-based ABA treatment to the entire world - one individual at a time. CARD leads the world in the effective treatment of autism, guided by science and inspired by compassion, to help people with autism and their families thrive.

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