Head of Sales & Customer Service

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.Job TitleManager Service Sales (HYBRID Shelton, CT)Location(s)SheltonJob DescriptionThe CompanyThe “new” PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 5,000 team members, the Company serves customers in more than 35 countries. Additional information is available at .PurposeAs an Aftermarket Service Sales Manager, you will be responsible for leading and managing a team of direct reports, overseeing their performance, driving sales initiatives, and ensuring exceptional service delivery to our clients. You will report to the Director, Customer Enablement and your role will be pivotal in delivering growth through service contract renewals, contract additions, and other after-market products.Location: Hybrid remote in our Shelton, CT office 4 days a week with one day a week working remotely.ResponsibilitiesMeet and exceed sales targets and other KPIs including renewal rates, new unit additions, and warranty conversions for a $100 million businessPartner with the broader service team to expand the contract base by adding new contracts with 20% of time devoted to new businessSet team direction and create action plans to deliver resultsForecast sales results, track leading KPIs, and lead funnel management processAnalyze areas for improvement and guide the business in change managementWork closely with leadership to develop growth strategies for assigned territoryCoach and manage performance of 13 inside sales representativesDevelop and maintain key customer relationships to drive growth opportunities by 10%+Develop training plans to drive better product knowledge, cross functional collaboration, and customer engagementNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.Basic Qualifications7+ years of sales experience in Business-to-Business sales5+ years of management experience in a growth driven sales teamStrong Analytical and problem-solving skillsResults orientated mindset with a proven ability to deliver against targetDemonstrated success in sales and account management in a large revenue environmentAbility to commute and work in Shelton CT OfficeBachelor’s degreePreferred CharacteristicsAdvanced degree or relevant experienceSalesforce experienceRelevant experience in the analytical instruments & consumables industryAbility to develop trusted customer partnerships for account growthContract and service sales leadershipAbility to handle multiple tasks effectively, prioritize appropriately and adapt to changes and work schedulePerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.The annual compensation range for this full-time position is $90,000 to $120,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.SummaryLocation: SheltonType: Full time