Head of Operations & Business Management

The onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience. Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
Relocation Bonus: $5,000
Personal vehicle benefits
Bonus target 15%
Performance based incentives and bonus opportunities
Career growth and advancement opportunities
Paid Training to expand your skills and knowledge
Community involvement opportunities
Comprehensive Medical, Dental, & Vision benefit options after 30 days.
At least one year customer service or operations experience in a fast-paced environment.
Microsoft Office Word and Outlook proficiency
Excellent organization and time management skills

Responsible for daily customer-facing operations and revenue generation
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Effectively communicates organizational goals while building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive
Remains current on all administrative duties according to company policy
1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.

• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Flexible and adaptable; Ability to address and resolve customer service challenges
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset
• Excellent organization, time management, delegation, and prioritization skills.
• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. EOE, including disability/veteran