1st Shift Support Advocate (Full-time)

Shelter and Hotline Advocate
Full-time (40 hours), Shift: Sunday-Thursday 12am-8am

This will feel like Saturday night through Thursday morning.

Sojourner Family Peace Center employs dedicated, hardworking professionals who want to be of service to others and make a difference in Milwaukee and surrounding communities. If you have a desire to help support survivors and work with passionate colleagues, whose personal and professional experience is as diverse as the clients we serve, this may be the position for you.
Under the direction of the Supervisor of Shelter and Hotline Services, the Shelter and Hotline Advocate provides safety, support, advocacy, resources, and communication to co workers and guests in shelter as well as callers/texters to the crisis hotline. This role requires a high level of communication, critical thinking, problem solving, and de-escalation skills, while requiring minimal supervision.
Medical, Dental and Vision Insurance
Short-Term Disability Insurance
Group Life Insurance
403B Retirement Plan with Generous Match
Flexible Spending Accounts
Generous PTO Policy

10 Paid Holidays
Therapy Dog on site twice a month
Employee Assistance Program
Voluntary Benefits through Colonial Life Insurance
Safety: Possess full knowledge of emergency and safety procedures across building policies and personal crisis and intervention.

• Assures effective communication between guests, case management, and other departments and documents guest needs, events, incidents, and concerns.
• Facilities: Complete formal safety checks of the Shelter and Shelter spaces such courtyard, hub, community rooms, bathrooms and other spaces. Monitor facilities to ensure that the shelter is clean, presentable and supplies are properly stocked at all times. Communicate safety hazards or broken items to facilities.
• Community Living: Verify and record assigned chores. Assist residents with cleaning common areas as needed. Provide support and interpret and enforce house rules and procedures for the new and current residents. Lock and unlock resident rooms upon request.
• Assist with meal set ups, clean ups, other kitchen procedures, and meal preparations as needed while maintaining a clean, safe, and orderly kitchen and food storage spaces.
• Complete and ensure documentation is properly and accurately being entered into data system. Support Shelter Program Coordinators and Lead Shelter and Hotline Advocates in updating and completion of resident's tasks. Actively listen and provide a non-judgmental environment for residents.
• Interview and complete the Intake process for new residents and facilitate the Outtake process for departing residents. Enter data for all residents who move in and move out immediately into database, communicate with team, and update boards as necessary.

Receive, disseminate, and record crisis, information/referral, jail release calls, and law enforcement calls. Review, complete and/or correct client forms and enter into the computerized data system. Maintain data integrity expectations.
-Complete and ensure documentation is properly and accurately being entered into data system. Actively listen and provide a non-judgmental environment for residents. Respond with safety planning and resources for clients communicating through the textline.

All other work-related duties and projects as assigned.
Note: This position requires the candidate to complete a fingerprinting background check.

High School Diploma or GED. Associate's or Bachelor's degree is preferred. Experience with the issue of domestic violence and/or on a crisis hotline preferred. Minimum two years professional experience in advocacy, case management, food service, or related field; This position requires a fingerprinting background check for candidates who are offered the position.
Ability to read and interpret documents such as safety rules, logs, and policy and procedure manuals. Ability to communicate effectively with distressed callers, residents, and other employees of the organization and complete required paperwork and reports accurately and timely.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Requires the ability to operate a variety of standard business machines, such as a computer and the job related software, a keyboard, calculator, telephone, FAX, photocopier, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is an office-based position.
Bilingual candidates are encouraged to apply.
Apply using our online application system at The review process will begin immediately and will continue until the position is filled. Please apply and upload your resume directly to our web site; Sojourner complies with all federal, state, and local employment laws, providing equal employment opportunities without discrimination. In accordance with federal requirements, we will ensure that hiring, promotion, and workplace practices remain aligned with applicable laws and regulations.
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