Network Technical Support (Call Center)

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers, and Coloradans constantly evolve. Our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We are building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. As our new Network and Voice Administrator II you will:

Diagnose and appropriately handle voice network outages, identifying and correcting issues or escalating with the service provider when necessary.

Support the testing, administration, and implementation of VoIP network solutions and possess technical knowledge of key VoIP technologies such as Network Management, Voice over IP (VoIP), Video, and security.

Adhere to and maintain the department‑wide Voice over Internet Protocol (VoIP) standards, configurations, dial plan, and quality‑of‑service (QoS) design.

Support voice/video/data network projects.

Support legacy voice systems and legacy IFB, T‑1’s, DS3, etc., Assist in the evaluation and approval of software tools, hardware, and services used in the delivery of voice and video conferencing services.

Assist leadership and senior voice administrators in planning for funding to maintain and upgrade network infrastructure, replace end‑of‑life equipment, support future growth, and advance new technologies.

Support the development and implementation of advanced VoIP services, including emergency call announcement and routing, call center phone systems, hotlines, and video conferencing.

Lead projects for new and replacement existing phone systems.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. Salary offers are typically within the posted range but may be above or below based on the analysis.

A minimum of three (3) years of professional experience as a dedicated Network Voice provider in a managed service or medium to large‑size professional environment.

Training or certification related to the work may also count toward substitution but cannot completely replace the required experience. Relevant years of State Service in a position with similar duties.

Experience in copper cabling (25‑pair and CAT‑6).

Three years of professional work experience in IT network operations and support, including: Voice Over IP (VoIP) system administration and voice system programming; Quality of Service (QoS); one or more years of professional experience in Cisco router and switch configuration; demonstrated excellence in customer service skills; Cisco Certified Network Associate (CCNA) or higher; Cisco Certified Network Professional (CCNP) related to Network/Wireless technologies; demonstrated experience using project management methodology.

Post‑employment background checks may be required for specific agencies and may include a polygraph exam, fingerprint‑based criminal history search, reference checks, and a drug test.

Travel within the specified geographic area and across the state as needed.

Remote work from any Colorado location is possible, but periodic reporting to the primary state work location is required. Candidates must relocate and reside in Colorado on the first day of employment.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. We will assist individuals who have a disability with reasonable accommodation requests related to employment, including completing application processes, interviewing, pre‑employment testing, the selection process, and any other essential job functions. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.

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