Urgent Remote Dispatchers needed

Carepool Dispatch Support

The duties and responsibilities of a Carepool Dispatcher are super important. We're dealing with a vulnerable population that needs extra care for coordination. This is a remote position in the foreseeable future with an office location near Pewaukee within a year or less to a hybrid remote and on-site role.

Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs

Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed

Quickly learning our process of phone call support mixed with dispatch software

Speaking with supervisors or customers to resolve problems, requests for services or equipment

Preparing daily work such as scheduling last-minute ride changes to our driver network

Being in charge of communications within company assigned territories

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application

Top Skills

Multi-tasking while prioritizing the rides is the top skill for this role

Customer Service and phone call support

Software platform technologies for tracking information and ride dispatching

#J-18808-Ljbffr Carepool