Customer Service Officers

Member Service Representative Level 2
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.
At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.
Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Support membership operations through sale of memberships and program offerings.
Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
Provide appropriate assistance as needed.
Computer Proficiency with MS Office Suite
Must be able to pass the Traction Rec training within 30 days of hire
Maintain privacy requirements by not sharing personal information about members
Ability to effectively communicate and manage information to peers, staff and volunteers
Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.
1+ years of experience in work relating to customer service, either paid or volunteer
~ Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.