Head of Technical Delivery Management

We set high standards and live up to them, ensuring that everything we do is done with care and quality. Role Summary Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensuring our customers achieve remarkable business results through technology engagements and (2) driving customer growth through technology expertise, trusted advice, relationships and demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian‑led engagements, including risk management and impediment removal. They also work closely with front‑line sales reps to drive growth in strategic accounts and integrated deals.

Key Responsibilities Project, account and relationship management across strategic accounts

Financial management and opportunity qualification

Problem identification, project/use‑case definition and demand generation

Services positioning, account strategy and partnership with Appian Sales, Partners and Customer Success teams

Lead agile delivery teams and manage enterprise‑scale technology programs

Position technology to meet customers’ strategic goals and build business cases for investment

Use value‑selling methods to create compelling business benefits for proposals and delivery

Maintain strategic stakeholder relationships (buyers, influencers, partners)

Qualifications Experience managing a book of business using financial management tools and metrics

Leading agile delivery teams and managing enterprise‑scale technology programs, including collaboration with architects and product designers

Deep understanding of customers’ strategic goals and the ability to position technology to meet them

Proficiency in value selling and creating compelling business benefits for proposals and delivery

Ability to develop and maintain strategic relationships with stakeholders, buyers and influencers

Software consulting experience (ideally in ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (preferred)

5+ years in an agile delivery environment with at least 1 year leading a team

in Engineering, Computer Science, Information Systems, Mathematics or related field

Willingness to travel 20% or less annually for customer engagement

Location & Travel The role is based at our headquarters in McLean, VA. Employees are expected to work in the office 4-5 days per week to foster collaboration and teamwork.

The position may also qualify for a government clearance differential and discretionary bonus. Flexible time off and paid parental leave

Medical, dental and vision plans

Life and disability insurance

Wellness programs, flexible spending and health savings account contributions

Employee referral and equity award programs (depending on position)

Learning and development resources including mentorship, first‑friend program, tuition reimbursement and department‑specific training

All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.