Head of Internal Communications

About Four Seasons
Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. The Communications Coordinator is responsible for managing all incoming guest communications, including phone calls and chat messaging, while supporting hotel operations through administrative coordination. This role ensures efficient routing of information, timely responses, and exceptional service delivery across all communication channels. Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed

Provide accurate information about hotel services, amenities, events, and local area details

Handle guest requests, concerns, and complaints with professionalism and urgency

Manage wake-up calls, messages, and internal communications in a timely and accurate manner

Operate and maintain the hotel’s communication systems, including switchboard, PMS, and messaging tools

Coordinate and fulfill special guest communication requests for rooms and events

Ensure all communication equipment is maintained and functioning properly

Perform administrative tasks and support overall Front Office operations as needed

High school diploma or equivalent experience

1-2 years of experience in an administrative, customer service, or hotel environment preferred

Strong verbal and written communication skills with a warm and professional demeanor

Proficiency in English (reading, writing, and speaking)

Strong computer skills, including Microsoft Office and property management systems (Opera preferred)

Ability to learn and navigate multiple software systems simultaneously

Flexible availability to work mornings, evenings, weekends, and holidays

401(k) Retirement Plan

Excellent training and development opportunities

Full-time schedule, including mornings, evenings, weekends, and holidays

Candidates must have valid authorization to work in the United States at the time of application.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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